windows 8.1 is not automatically activated add I cannot find product key sw5-012

Suhail1966
Suhail1966 Member Posts: 18 Troubleshooter
edited August 2021 in Switch Series

Hello

I had some issues with my Acer aspire switch 10 sw5-012 notebook 32G C drive & 2G Ram came with preinstalled Win 8.1 32 bits, after so many attempts to repair I decided to format the C drive including the Acer OEM recovery drive then I created a bootable USB with Windows 8.1 image ISO file from Microsoft website, skipped the product key screen and completed installation successfully, now it is working fine. I thought new clean windows will get the product key from the Bios but did not. So I extracted the product key using CMD prompt & PowerShell (same product key numbers from both). I have entered the key to activate windows but I got "That key can't be used to activate this edition of Windows, Please try a different key"

I have noticed in the activation screen that Current product key:*****-D3VPT while the extracted key is:*****-682DV !!

Furthermore, in the Microsoft downloading page I may erroneously have selected 8.1 32 bit edition instead of 8.1 single language 32 bit edition which came with my device.

How can I correct this issue without reinstalling windows and starting all over againg?

Answers

  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    You will likely either have to reinstall using the correct Windows version that matches your license or do the Windows 10 upgrade using your built-in key.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • You can also find out the windows key using the PRODUCTKEY program!
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