My Acer Nitro 5 won’t turn on - AN515-44-R99Q

CamPatriot17

Hello my AN515-44-R99Q won’t turn on and has a 5 time blue blinking indicator. It has no pinhole and I can’t find anything online. Please help

​//Edited the content to add model name.

Commodore_1995#

Turn off the laptop, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes.

Easwar

Hi CamPatriot17,

Are you getting any light indication when charger is connected.

CamPatriot17

Easwar said:

Hi CamPatriot17,

Are you getting any light indication when charger is connected.

Yes. It also works when it’s off

CamPatriot17

egydiocoelho said:

Turn off the laptop, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes.

This didn’t work. 

Easwar

Hi CamPatriot17,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page. 
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. ​

CamPatriot17

Easwar said:

Hi CamPatriot17,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page. 
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. ​

It won’t even turn on, just the blinking lights.

Commodore_1995#

Can you record a video of the blinking leds and post it on youtube? Is your laptop under warranty?

Easwar

Hi CamPatriot17,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

Eli_Sama

CamPatriot17 said:

Easwar said:

Hi CamPatriot17,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page. 
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. ​

It won’t even turn on, just the blinking lights.

I'm facing the same problem, have you fixed it?