My laptop doesn't switch on - Acer aspire 5 A515-56

Sam07
Sam07 Member Posts: 21 Troubleshooter
edited August 2021 in Aspire Laptops
Hi,
I am using acer aspire five from last 2 months but today my laptop doesn't switch on and does not show any indication nor the light are blinking and not charging also now what to do.

//Edited the content to add model name.

«1

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Sam07,

    May I know the full model name of your unit.

  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    Acer aspire 5 A515-56
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Sam07,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.​

  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    no it's still not working 
  • Did this problem occur suddenly?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Did this happen when you tried to fix this yourself?


    Jack E/NJ

  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    egydiocoelho actually I have used it one night before and it was working good and has shut down correctly and next morning I tried to switch on but then it was not working.
  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    egydiocoelho one night before it was working and then next morning it was like this.
  • Have you tried resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    egydiocoelho 
    yes, I have tried it but it is not working.
  • Is your laptop still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    egydiocoelho yes it is and I have sent repair request.
    Can I replace this laptop because only from last 2 months I am using this and now I don't believe that it will last long as I want it.

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Sorry, exchanges or refunds usually are only possible with the original vendor/seller before the seller's return merchandise policy period expires. Usually only a few weeks in most cases. After that, warranty service repairs warranty-covered problems but don't usually replace the laptop.

    Jack E/NJ

  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    ok thank you I understand that. :)
  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    they are saying that motherboard has to be changed so, how much time does it will take.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    You must ask whoever is actually doing the work to replace the motherboard. It should only take a few hours to actually make the change, but ordering/receiving the  new motherboard and  scheduling the actual work may take weeks.

    Jack E/NJ

  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    @JackE
     so approx how much weeks
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    You must ask whoever is actually doing the work to be sure.

    Jack E/NJ

  • Sam07
    Sam07 Member Posts: 21 Troubleshooter
    @JackE
     ok thank you for your guidance.