hello i need help with my old laptop Acer aspire v3-571g i can't update drives on my keyboard pl

Frost1k
Frost1k Member Posts: 8 New User
when i update my drivers for keyboard system tall me this "the latest driver for this devise is already installed " (keybord doesn't work )

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    If you turn machine on and immediately start tapping the F2 key, does the BIOS menu appear?

    Jack E/NJ

  • Frost1k
    Frost1k Member Posts: 8 New User
    JackE said:
    If you turn machine on and immediately start tapping the F2 key, does the BIOS menu appear?
    yes of course 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Then that  means your keyboard hardware is probably OK. If the keyboard doesn't work in Windows the drivers might be corrupted. Open Device Manager. Uninstall the keyboard driver. Then exit Device Manager without reinstalling anything. Then shut down Windows normally. Then turn it back on and let Windows automatically re-detect the keyboard and re-install a fresh copy of the keyboard driver which should be dated about 2006.

    Jack E/NJ

  • Frost1k
    Frost1k Member Posts: 8 New User
    JackE said:
    Then that  means your keyboard hardware is probably OK. If the keyboard doesn't work in Windows the drivers might be corrupted. Open Device Manager. Uninstall the keyboard driver. Then exit Device Manager without reinstalling anything. Then shut down Windows normally. Then turn it back on and let Windows automatically re-detect the keyboard and re-install a fresh copy of the keyboard driver which should be dated about 2006.
    didn't help ,bro(
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    edited August 2021
    Unplug the charger. Remove the battery. Then press and hold power button for 60 seconds. Replace the battery and charger. Turn the laptop back on and immediately start tapping F2 to re-enter the BIOS menu. Go to the BIOS Security tab. Click on set a supervisor password. Do all the regular number, letter, backspace, delete keys seem to work in the password box? Make sure you don't save any BIOS settings when you exit. We're just trying to see if the hardware seems OK in the BIOS.

    Jack E/NJ

  • Frost1k
    Frost1k Member Posts: 8 New User
    JackE said:
    Unplug the charger. Remove the battery. Then press and hold power button for 60 seconds. Replace the battery and charger. Turn the laptop back on and immediately start tapping F2 to re-enter the BIOS menu. Go to the BIOS Security tab. Click on set a supervisor password. Do all the regular number, letter, backspace, delete keys seem to work in the password box? Make sure you don't save any BIOS settings when you exit. We're just trying to see if the hardware seems OK in the BIOS.
    in BIOS keybor work normal but in Windows no
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Good. That means keyboard hardware probably OK. Did the Windows keyboard stop working suddenly for no apparent reason?

    Jack E/NJ

  • Frost1k
    Frost1k Member Posts: 8 New User
    JackE said:
    Good. That means keyboard hardware probably OK. Did the Windows keyboard stop working suddenly for no apparent reason?
    im update Windows and after that keyboard doesn't work 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>Im update Windows>>>

    What do you mean by update? How did you update Windows? Windows 7? Windows 8? Windows 10? Windows 11?

    Jack E/NJ

  • When you connect an external usb keyboard, does the same problem occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Frost1k
    Frost1k Member Posts: 8 New User
    JackE said:
    >>>Im update Windows>>>

    What do you mean by update? How did you update Windows? Windows 7? Windows 8? Windows 10? Windows 11?
    after installing Windows, I sent to the update center and updated everything and after that the keyboard does not work
  • Frost1k
    Frost1k Member Posts: 8 New User
    When you connect an external usb keyboard, does the same problem occur?
    doesn't work 
  • Are there any drivers with device manager issues?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>> I sent to the update center>>>

    Where is update center located?

    Jack E/NJ

  • Frost1k
    Frost1k Member Posts: 8 New User
    JackE said:
    >>> I sent to the update center>>>

    Where is update center located?
    Settings - Updates & Security 
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point' left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date about the time you lost the keyboard function?

    Jack E/NJ