Acer Aspire 5 A515-55G ,

furkan1453
furkan1453 Member Posts: 17 Troubleshooter
in Aspire Laptops
Acer Aspire 5 A515-55G , 
6 months after I bought my computer, I started to experience serious fps drops in games. These include CS: GO , Knight Online, COD Black Ops 2, and I was experiencing these drops while using my computer, even though I had a laptop cooler. My computer did not have such a problem in the first 6 months, I could play games without getting stuck very well. I tried the quickstart solution, the regedit solution and all the solutions I saw, but unfortunately there was no change. I'm asking for help. @egydiocoelho
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    First, check this topic: https://community.acer.com/en/discussion/612495/windows-10-optimization-guide-for-gaming#latest
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                                                     egydiocoelho Trailblazer
     
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  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    >>>6 months after I bought my computer, I started to experience serious fps drops in games.>>>

    If you're a heavy game player, you probably need to re-paste the heatsinks to the CPU and GPU with a quality paste like Kryonaut or ArcticMX4. A laptop cooler won't help much if the old paste is dry & cracked. The fan blades could probably be cleaned up as well. Re-pasting is considered normal routine maintenance for laptops used for gaming.

    Jack E/NJ

  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    I understand. I bought it from someone who didn't buy my computer. However, I live in Turkey and they ask for a fee for technical service in Turkey, because I did not buy my computer from Turkey. What can we do?
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    You can clean the fans and re-paste the heatsinks yourself if it's not under warranty. The bottom cover must be removed to access these parts. Google search keywords A515-51G disassembly for videos on how to do this. If you're not comfortable doing this yourself, then yes I would expect you would have to pay or barter with someone to do it for you.


    Jack E/NJ

  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    but my computer was received on 14 November 2020. Why is it out of warranty?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @furkan1453 check here: https://www.acer.com/ac/en/US/content/system-information
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    >>>but my computer was received on 14 November 2020. Why is it out of warranty?>>>

    If you bought the laptop as new directly from an ACER authorized dealer or store, then the warranty is valid in the country or region in which the dealer or store is located.

    Jack E/NJ

  • zayedahmed
    zayedahmed Member Posts: 1 New User
    I also bought this device 3 months ago from https://www.xcite.com.sa . It works fine for me till now. 
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Why did you post this here?

    Jack E/NJ

  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    Bought from mediamarkt and this store is in turkey.
  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    egydiocoelho said:
    @furkan1453 check here: https://www.acer.com/ac/en/US/content/system-information
    Information for this product is not available. For further assistance, visit support.acer.com and select your country of residence. 
    Do you want to my purchase receipt for pc?
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    furkan1453>>> I bought it from someone who didn't buy my computer.>>>

    Then what did you mean when you said this? Did you buy a second hand laptop from mediamarkt?

    Jack E/NJ

  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    JackE said:
    furkan1453>>> I bought it from someone who didn't buy my computer.>>>

    Then what did you mean when you said this? Did you buy a second hand laptop from mediamarkt?

    No. I bought 0 model laptops from mediamart. But from Germany. I am in Turkey and it is not valid in Turkey. However, because it is still the same store, why is the warranty not valid?
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    No. You said---furkan1453>>> I bought it from someone who didn't buy my computer.>>>

    What did you mean when you said this? Did you buy a second hand laptop from mediamarkt?

    Jack E/NJ

  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    JackE said:
    No. You said---furkan1453>>> I bought it from someone who didn't buy my computer.>>>

    What did you mean when you said this? Did you buy a second hand laptop from mediamarkt?
    No iam not. İ bought 0 model leptop. However, acer customer service said that there is no warranty for devices bought from Germany or from a different country outside of Turkey, and they demanded a high amount of fee even only for fault detection. I bought this computer from Mediamark, a store located in both Germany and Turkey, and it is a device that has not been used by anyone else. I will even send you the purchase receipt for the device.
  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    JackE said:
    No. You said---furkan1453>>> I bought it from someone who didn't buy my computer.>>>

    What did you mean when you said this? Did you buy a second hand laptop from mediamarkt?
    This is Proof that I bought this Device from mediamark.
  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    egydiocoelho said:
    First, check this topic: https://community.acer.com/en/discussion/612495/windows-10-optimization-guide-for-gaming#latest
    I did the solutions you posted. However, it was not successful. Probably a hardware problem or, as jackE said, a problem with the thermal paste. I'm pretty sure I haven't done enough to crack the thermal paste. Because I haven't played any games other than CS:GO. I did not even play a game that would tire the CPU of the computer, I did not take any action.
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Sorry, Turkey warranty service applies only to machines purchased in Turkey, not Germay. Perhaps TurkeyMediaMarkt store can communicate with GermanyMediaMarkt store to see if your purchase receipt can be officially changed from GermanyMediaMarkt store to TurkeyMediaMarkt store so Turkey warrany service applies.

    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    First, try reinstalling windows by pressing the alt+f10 keys before the acer logo:
    If there are still performance issues, check the temperature.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • furkan1453
    furkan1453 Member Posts: 17 Troubleshooter
    egydiocoelho said:
    @furkan1453 check here: https://www.acer.com/ac/en/US/content/system-information
    I reset the computer 3 times. Nothing changed every time I reset it. The temperature is about 90 degrees Celsius when I open the game.

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