Predator Helios 300 PH317-55 specification

cudawarped
cudawarped Member Posts: 5

Tinkerer

Hi,

I am new to acer I usually buy clevo/tongfang but in my experiance they break just after the waranty period expires and am looking for something with a longer waranty.  I am interesed in a Predator Helios 300 PH317-55 for pre-order on amazon but I can't find the full specification for the laptop anywhere.  I found a product listing for the USA model but it doesn't answer all of my questions.  I wanted to find out:
1. If the laptop has Nvidia optimus and/or a hardware mux to access the igpu and the nvidia gpu?
2. If the memory modules can be upgraded and what the maximum memory limit on the laptop is?  This seems like a stupid quesiton but I read somewhere some manufacturers solder in the RAM?
3. I can guess the answer to this is no from the American spec sheet but is there any way to find out if the mobo has a slot for a secondary nvme drive?

Is there a location where I can find the above information?

Additoinaly is buying from the Acer amazon store the same as buying directly from Acer in respect of the extended waranty.  That is if I buy from the acer amazon store will the 4 year extended waranty be valid and if so are there any weird limitations on it regarding swapping out components?

Any help would be appreciated, thanks.

Best Answer

  • cudawarped
    cudawarped Member Posts: 5

    Tinkerer

    Answer ✓
    xapim said:
    I was trying to find out anything about it but unfortunately as its a brand new model the SG its still not available for us to check but i would say most probably up to 64gb ddr4 3200mhz as its a 11th gen will support it if it was a 10th only 2993mhz (if you find 2 x 32gb dual channel) or 2x16gb i recommend hyperx or vengeance though 32gb are more than enough  (all laptops with soldered ram are the lower spec models like the spin/aspire depending on the models as there are many variants in the same model) also  should have a second m.2 slot but without the SG i cant confirm exactly regarding the warranty its simple if it comes with warranty stickers over the screws or chassis that you have to break to open it you would void it if nothing at all as long as you dont damage anything its fine also bare in mind to always buy the device in the country youre in importing to another country the warranty its not valid most of the times so be very aware :)
    I found this information:



    Thanks for the info, I guess you can't share the pdf?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    I was trying to find out anything about it but unfortunately as its a brand new model the SG its still not available for us to check but i would say most probably up to 64gb ddr4 3200mhz as its a 11th gen will support it if it was a 10th only 2993mhz (if you find 2 x 32gb dual channel) or 2x16gb i recommend hyperx or vengeance though 32gb are more than enough  (all laptops with soldered ram are the lower spec models like the spin/aspire depending on the models as there are many variants in the same model) also  should have a second m.2 slot but without the SG i cant confirm exactly regarding the warranty its simple if it comes with warranty stickers over the screws or chassis that you have to break to open it you would void it if nothing at all as long as you dont damage anything its fine also bare in mind to always buy the device in the country youre in importing to another country the warranty its not valid most of the times so be very aware :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • cudawarped
    cudawarped Member Posts: 5

    Tinkerer

    Thanks for the quick reply, so reading between the lines, the best thing to do is wait until it has been released then I should be able to get hold of the Service Guide?

    Regarding the warranty is there any way to find out in advance.  I'm asking because my laptop just died due to the rtx 2080 overheating (there was dust between the fan exhaust internal part of the vents which I didn't see) and I guess I would face the same problem again if I can't open the case to clean it.  Sorry if I seem like I am looking for problems I am just concerned as the extended warranty specifically excludes

    The warranty coverage pursuant to the Plan will not extend to any repairs or replacement on parts found to be damaged due to
    negligent or careless use
    which I would interpret to mean running the laptop with inadequate cooling due to dust build up.
  • xapim said:
    I was trying to find out anything about it but unfortunately as its a brand new model the SG its still not available for us to check but i would say most probably up to 64gb ddr4 3200mhz as its a 11th gen will support it if it was a 10th only 2993mhz (if you find 2 x 32gb dual channel) or 2x16gb i recommend hyperx or vengeance though 32gb are more than enough  (all laptops with soldered ram are the lower spec models like the spin/aspire depending on the models as there are many variants in the same model) also  should have a second m.2 slot but without the SG i cant confirm exactly regarding the warranty its simple if it comes with warranty stickers over the screws or chassis that you have to break to open it you would void it if nothing at all as long as you dont damage anything its fine also bare in mind to always buy the device in the country youre in importing to another country the warranty its not valid most of the times so be very aware :)
    I found this information:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cudawarped
    cudawarped Member Posts: 5

    Tinkerer

    Answer ✓
    xapim said:
    I was trying to find out anything about it but unfortunately as its a brand new model the SG its still not available for us to check but i would say most probably up to 64gb ddr4 3200mhz as its a 11th gen will support it if it was a 10th only 2993mhz (if you find 2 x 32gb dual channel) or 2x16gb i recommend hyperx or vengeance though 32gb are more than enough  (all laptops with soldered ram are the lower spec models like the spin/aspire depending on the models as there are many variants in the same model) also  should have a second m.2 slot but without the SG i cant confirm exactly regarding the warranty its simple if it comes with warranty stickers over the screws or chassis that you have to break to open it you would void it if nothing at all as long as you dont damage anything its fine also bare in mind to always buy the device in the country youre in importing to another country the warranty its not valid most of the times so be very aware :)
    I found this information:



    Thanks for the info, I guess you can't share the pdf?
  • xapim said:
    I was trying to find out anything about it but unfortunately as its a brand new model the SG its still not available for us to check but i would say most probably up to 64gb ddr4 3200mhz as its a 11th gen will support it if it was a 10th only 2993mhz (if you find 2 x 32gb dual channel) or 2x16gb i recommend hyperx or vengeance though 32gb are more than enough  (all laptops with soldered ram are the lower spec models like the spin/aspire depending on the models as there are many variants in the same model) also  should have a second m.2 slot but without the SG i cant confirm exactly regarding the warranty its simple if it comes with warranty stickers over the screws or chassis that you have to break to open it you would void it if nothing at all as long as you dont damage anything its fine also bare in mind to always buy the device in the country youre in importing to another country the warranty its not valid most of the times so be very aware :)
    I found this information:



    Thanks for the info, I guess you can't share the pdf?
    We cannot publish downloadable service guides.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cudawarped
    cudawarped Member Posts: 5

    Tinkerer

    @egydiocoelho I don't suppose you know if the laptop supports Nvidia optimus and/or has a mux to access both the Intel igpu and Nvidia gpu?  My previous laptop had gsync which completely disabled access to the Intel igpu?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    Thanks for the quick reply, so reading between the lines, the best thing to do is wait until it has been released then I should be able to get hold of the Service Guide?

    Regarding the warranty is there any way to find out in advance.  I'm asking because my laptop just died due to the rtx 2080 overheating (there was dust between the fan exhaust internal part of the vents which I didn't see) and I guess I would face the same problem again if I can't open the case to clean it.  Sorry if I seem like I am looking for problems I am just concerned as the extended warranty specifically excludes

    The warranty coverage pursuant to the Plan will not extend to any repairs or replacement on parts found to be damaged due to
    negligent or careless use
    which I would interpret to mean running the laptop with inadequate cooling due to dust build up.
    @cudawarped my best advice regarding thermal issues is optimize your windows properly and undervolt if still needed and youre able to do so without voiding your warranty repaste it with kryonaut or similar and make sure the back its lifted 2/3" at all times for a proper airflow (no cooling pads needed but if youre interested in any only one i can recommend myself as i own one its the notepal x3 or even the XL that has a slightly larger fan 230mm) and of course make sure to clean the fans and exit airflow frequently

    Also @egydiocoelho thanks for finding the SG as i couldnt :p 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • @egydiocoelho I don't suppose you know if the laptop supports Nvidia optimus and/or has a mux to access both the Intel igpu and Nvidia gpu?  My previous laptop had gsync which completely disabled access to the Intel igpu?
    About disabling the intel igpu, there is no option that disables the intel graphics card, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • cudawarped
    cudawarped Member Posts: 5

    Tinkerer

    edited August 2021
    @egydiocoelho I don't suppose you know if the laptop supports Nvidia optimus and/or has a mux to access both the Intel igpu and Nvidia gpu?  My previous laptop had gsync which completely disabled access to the Intel igpu?
    About disabling the intel igpu, there is no option that disables the intel graphics card, see:


    Thanks for the info.  I don't want to disable the igpu I want to be able to access both for video decoding.  On the last laptop I had which supported Nvidia optimus this was possible.  The main reason I am interested is that the intel GPU has a quicksync hardware video decoder which is on par with the Nvidia hardware video decoder.

    Edited to hide sensitive information
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited August 2021
    The colleague @xapim can confirm this. But I believe all rtx 30 series versions come with nvidia optimus feature. Also, the ph317-55 model can come with an rtx3050ti, rtx 3060 and rtx3070.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    I believe that in the rtx 2000 series only the 2080's had optimus (maybe some 2070's too) as far as im aware depending on the models and variants but with the 3000 series im not really sure if all have optimus or just the most powerful ones as it happened in the 2000 series because most times thats not mentioned in the SG's either so before you buy make sure to ask exactly if it has that feature in case of doubt contact acer support they will surely know more about it :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/