hey there
my sister gave me her Spin SP513-52N and wow, a nice device. If only the problem of resume from energy safe mode wouldn't be:
My Energy Plan is set to 1 min. for screen of and 5 min. for going into "save energy". Sometimes this works and the blue LED changes to blinking orange. Sometimes it does not and it stays blue, fans are running, keyboad lights respond for a while and screen is black. No keys show any reaction although. Only a hard reset is possible. In this state i can not ping the device over network and additional screens over hdmi don't show anything.
So far i tried this:
- No difference if on battery or ac
- Battery Reset on pin hole
- changed all drivers, updated firmwares & bios
- installed a clean windows
- i disabled all components which are not necessary (PCI controller, USB, Audio, Bluetooth, wifi, etc.)
- Event logs show nothing, only afterwards sth about "system not shutting down properly..."
- FastBoot in BIOS off, VTX/VTD disabled
- Hybrid Standby on/off
- tried all PCI Express connection Energy stuff options
- New and old drivers for Intel UHD 620
- Secure Boot on/off
- windows core isolation on/off
If i delete all drivers for Intel UHD 620 the problem doesn't occur, but thats not a solution. So i thing its related to the display adapter, which is also the case for many other people out there. just google "Intel UHD 620/630 Black screen
sleep / wakeup / resume" and you see it's a common problem, not only acer-related but also on linux machines.
A workaround is, to set "screen of" to "never" and just go imedietly into "save energy"
If i press the Sleep Key (zZ) or close the lid, everything works just fine.
It makes me angry that i cannot reproduce the problem consistently, sometimes it works, sometimes not. I had one case where the problem always persists if bluetooth was off. When bluetooth was on, everything worked, about 7 times. Than again it freeze with bluetooth on
Is there any help out there?
Info:Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Systemmodel Spin SP513-52N
CPU Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
BIOS-Version/-Date Insyde Corp. V1.15, 18.04.2019
SMBIOS-Version 3.0
Version of INtegrated Controllers 1.09
BIOS-Mode UEFI
RAM 8,00 GB
C:\pagefile.sys 1,88GB
Kernel-DMA-Protection Off
Thread was edited to add model name to the title
