Application stopped working on PH317-53

PrskMate
PrskMate Member Posts: 69 Devotee WiFi Icon
edited August 2021 in Predator Laptops
Hi,

I constantly get this issue I will post here. Any tips how to fix it? Like I don't really feel any problem, but still it's annoying.

Comments

  • @PrskMate

    Sometimes a simple system restore will fix the issue.. 


    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..

    Try and check whether it is working now ..


    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %


    It might also appear due to virus or malware.   Please try to run a virus scan and clean all the threats. 


    You  can always  do a refresh and reset.   These are steps to do the refresh and reset .. 


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove every thing


    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset  - It will be in progress


    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 


    Please use the link for reference purpose to know more about the file..


    https://file.info/windows/intelcphecisvc_exe.html 






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    Click on "Yes" if it answers your question.


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  • PrskMate
    PrskMate Member Posts: 69 Devotee WiFi Icon
    @PrskMate

    Sometimes a simple system restore will fix the issue.. 


    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..

    Try and check whether it is working now ..


    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %


    It might also appear due to virus or malware.   Please try to run a virus scan and clean all the threats. 


    You  can always  do a refresh and reset.   These are steps to do the refresh and reset .. 


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove every thing


    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset  - It will be in progress


    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 


    Please use the link for reference purpose to know more about the file..


    https://file.info/windows/intelcphecisvc_exe.html 






    Thanks, but I did a clean windows installation already and I still have the same issue.
  • PrskMate
    PrskMate Member Posts: 69 Devotee WiFi Icon
    Okay, I really did anything, after a clean windows installation I keep having it, I noticed it after plugging in a usb card reader and using Lightroom... It's really annoying.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2021
    @PrskMate im not familiar with this one havent seen it before but as its an intel driver issue i would probably try to find some help in the intel forums or even windows foruns as most probably someone else suffers from the same and there might even have a fix already either way good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • PrskMate
    PrskMate Member Posts: 69 Devotee WiFi Icon
    xapim said:
    @PrskMate im not familiar with this one havent seen it before but as its an intel driver issue i would probably try to find some help in the intel forums or even windows foruns as most probably someone else suffers from the same and there might even have a fix already either way good luck :)
    Yees that was the first thing I have done. I started to guess that it has to do with one of my usb ports. At least when I plug lets say a keyboard in, put the laptop on sleep and wake it, it happens. Like you can't see nothing, but if I check the maintenance it's there. And there are several info how to fix it on intel and windows forums, nothing helps.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Thats really weird i have also checked the intel forums they also seem to bury their head in the sand about the issue 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi PrskMate,

    Did you make any hardware changes.