Why can I do with this issue screen crash laptop acer aspire A515-56 11th gen intel i5 1135G7

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Garel29
Garel29 Member Posts: 4 New User
edited August 2021 in Aspire Laptops
after install android studio the screen begun freeze and make a noise at the same time that screen crash, my graphics driver are 9684 maybe that's the problem , this image is literally the problem 

Best Answer

  • JackE
    JackE ACE Posts: 44,631 Trailblazer
    Answer ✓
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    Go to this link. Enter your machine's serial number id (SNID). Use the graphics driver that is designed for your ACER mainboard, not a generic mainboard. Then also update the BIOS firmware.

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,631 Trailblazer
    Answer ✓
    Options
    Go to this link. Enter your machine's serial number id (SNID). Use the graphics driver that is designed for your ACER mainboard, not a generic mainboard. Then also update the BIOS firmware.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,631 Trailblazer
    Options
    One change at a time. If it solves the issue, keep v1.12. If not, try v1.13 with a fully charged battery and plugged in.

    Jack E/NJ

  • Garel29
    Garel29 Member Posts: 4 New User
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    Done!!!!, let see if not crash again finger cross ,my bios firmware is 1.12 that version would be ok or update to 1.13???? and what OS do you recommend?? I have windows 10 pro 64 bit (build 19042).thanks for everything's
  • JackE
    JackE ACE Posts: 44,631 Trailblazer
    Options
    One change at a time. If it solves the issue, keep v1.12. If not, try v1.13 with a fully charged battery and plugged in.

    Jack E/NJ