SP111-33 How can I get my laptop back working again?

Sammmanthamb1

Hi there! So, just recently my Acer Spin SP111-33 just lost all of it's charge recently. Before it died, I tried plugging it in and the charger did absolutely nothing! I checked to see if it was the outlet, nothing was wrong with it. I'm wondering if it was my laptop itself or if it was just the charger. Any help on how to get it back up would be fantastic, thanks so much!

Thread was edited to add model name to the title

William_mk2

@Sammmanthamb1

If you are not sure please check it with an alternative charger.    

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

William_mk2

@Sammmanthamb1

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

 

Sammmanthamb1

Also idk if I stated this, but my laptop is completely dead, like there's no charge what so ever. Also, I'm not totally sure if my charger cord is dead or not.

William_mk2

@Sammmanthamb1

If you are not sure please check it with an alternative charger.    

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

bsmyla

I'm having the same problem.  The computer died 1 month out of warranty.  I opened a support ticket, and Acer said they'd send me a box to return it.  A year later, I still don't have the box, and my serial number no longer comes up in their database...

billsey

You will need to contact Acer support for your locale. We're all just other Acer users and have no visibility into the many different Acer support groups.

Easwar

Hi bsmyla,

Your unit is alread 1 month out of warranty but the service ticket is created so plz purchase a regular shipping box and sent it to acer repair center asap. 

Sammmanthamb1

Hey all! So turns out my charger just died. I got a new one and thankfully it works beautifully now! Thanks to all of you who helped me out

Easwar

Hi Sammmanthamb1,

Good to know thanks for your update.