Excel 365 "Stop Responding" error message then when fan kicks in - Acer Aspire 5

JeffGrant
JeffGrant Member Posts: 1 New User
edited August 2021 in Aspire Laptops
Hi All, I have this issue where Excel takes a long time to respond if I do a save or insert/delete a line in a table.

Even with Calculation set to manual, it takes an eternity.

I suspect that Excel throws up the Not Responding message because the computer has to kick into gear and do something. 100% of the time, I can hear the fan kick in and then Excel will continue with the task.

On a very frequent basis, Excel tells me that it finds error and cant save the file.

I have used the same file on a old Toshiba Satelite Laptop without any problems.

Has anybody had any issues using a Acer Aspire 5, Core i5 when using Excel 365?
I am running an 32inch Acer ED2 Series external monitor and have 20GB of RAM, using SSD hard drive.

My fault diagnosis includes....

1. Rebuilding the file from scratch
2. Reinstalled Office 365
3. In Excel, Open and Repair a file
4. At every opportunity in the code, Calculation is set to manual, Screen updating is turned off, events are turned off
5. Changing anything and everything I can find in the hardware/firmware settings to prevent the Acer from powering down
6. I was looking at whether BIOS needs an upgrade from Acer, but that requires considerable more research.


I strongly suspect there is an issue between Excel 365 and the Acer Aspire 5, Core i5.
This issue has moved from being inconvenient to critical.....
I welcome any feedback and advice that the users in this forum may have experienced that can be shared.

Regards

​//Edited the content to add model name.

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @JeffGrant

    Kindly follow the details given below:

    Please increase the speed of the computer software wise in order to run the excel soft and smoothly.. 


    Here are some of the steps to speed up your computer.  

    Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup  - click on open Task Manager
    disable all the startup items 
    click on apply - ok  - restart the computer.     Loading process will be very fast now.. 

     

    Note: You can always enable the services and startup items whichever you want later.    Please dont forget to check the box hide all microsoft services.


    Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  
    If you are not sure , please don’t remove it.    If antivirus is the cause of the issue you can always remove it from here..  



    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    If you are not able to remove some files - click on skip and then click click on continue.. 


    Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked 

    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %

    Try to do a chrome reset if chrome is installed on your computer. 
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 
    it will work faster now

     

    Some times antivrus might be the cause of the issue..   You can uninstall it to speed up the computer and then you can reload it.  

     

    If it is still not working you can always do refresh ( keep my files )  or reset  ( remove everything) on  your computer to make it to work faster.. 


    Try windows + r - on the run window  - please type appwiz.cpl

    chose the office 365 program

    click on change - try to do a quick and online repair.


    It should work fine.. 

     


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    @JeffGrant

    Kindly follow the details given below:

    Please increase the speed of the computer software wise in order to run the excel soft and smoothly.. 


    Here are some of the steps to speed up your computer.  

    Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup  - click on open Task Manager
    disable all the startup items 
    click on apply - ok  - restart the computer.     Loading process will be very fast now.. 

     

    Note: You can always enable the services and startup items whichever you want later.    Please dont forget to check the box hide all microsoft services.


    Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  
    If you are not sure , please don’t remove it.    If antivirus is the cause of the issue you can always remove it from here..  



    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    If you are not able to remove some files - click on skip and then click click on continue.. 


    Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked 

    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %

    Try to do a chrome reset if chrome is installed on your computer. 
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 
    it will work faster now

     

    Some times antivrus might be the cause of the issue..   You can uninstall it to speed up the computer and then you can reload it.  

     

    If it is still not working you can always do refresh ( keep my files )  or reset  ( remove everything) on  your computer to make it to work faster.. 


    Try windows + r - on the run window  - please type appwiz.cpl

    chose the office 365 program

    click on change - try to do a quick and online repair.


    It should work fine.. 

     


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>On a very frequent basis, Excel tells me that it finds error and cant save the file.>>>

    Saved locally or onedrive?

    Jack E/NJ