Power cord sparks when plugged into Chromebook. No longer charges battery and has died. Ideas?

otos24
otos24 Member Posts: 1 New User
edited August 2021 in Chromebooks
Chromebook is just over a year old. Will not charge anymore and sparks. Bought a replacement power chord with same results. Need ideas on how to fix this. Help?

Answers

  • billsey
    billsey ACE Posts: 34,697 Trailblazer
    Anything that causes sparks is really bad. My guess is there's something shorted out in the power circuit. Are you in warranty still? If so contact Acer support.
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  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello @otos24,

    I am sorry to hear you are having this issue with your Chromebook. Would you please send me by private message your serial number and contact information, so We can help you escalating this issue to our support. 

    Best Regards, 
    Acer-Ingrid 


    The Acer Community (Forum Discussions), were designed as a peer to peer support community where Acer users help other Acer users with their questions or troubleshooting inquiries. Although this community is not a direct portal to Customer service, Acer employees may read the various topics posted here and you will notice that some Acer moderators may interact with members when appropriate. (case by case basis). But primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc.