Helios 300, G3-572. Audio jack not working / unrecognized

Lussac
Lussac Member Posts: 1 New User
edited August 2021 in Predator Laptops
When I plug headphones into the 3.5mm jack nothing happens - Audio just keeps coming from the speakers. I tried reinstalling the audio drivers, to no avail.
The realtek panel shows the analog conector greyed out, which leads me to believe it's not recognizing it anymore.

Thread was edited to add model name to the title




 Helios 300, G3-572.
What should I do?

Laptop model is Helios 300, G3-572.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited August 2021
    Lussac

    Try windows x 
    Go to device manager - Go to sound video and game controllers.  Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. 
    Restart the computer.  It should work fine.. 

    If it is still not working 
    Uninstall the sound driver from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver 

    It should work fine..    


    Try checking your headphone on a different device like smart phone, laptop, desktop.   If you head phone is not working on a different device then it might be the issue with the headphone. 


    Please follow the details from the link given below

    https://www.maketecheasier.com/fix-headphones-not-working-windows10/
    https://helpdeskgeek.com/help-desk/8-things-to-try-if-your-headphones-are-not-working-in-windows/
    https://windowsreport.com/no-sound-headphone-windows/

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