Laptop screen not working and black issue in Acer Aspire E15

buildeet

I have an Acer Aspire E15. When my computer is on and I close the lid to let it sleep the laptop doesn’t go into rest mode. It is still on, but the screen is black and I can’t do anything. The blue light indicates that it is on, orange is when it is sleep. When I try to put my laptop to sleep the blue light is still on, but the display is off and I can’t do anything, not even turn it on. I have to fully power it down to turn it back on. I’ve tried everything and nothing seems to work. I’ve had this problem for a while, but it’s getting really annoying now.

[Edited the thread to add model name to the title and issue detail]

JackE

Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Change 'when I close lid' setting choose 'do nothing', NOT sleep. When you close lid, the Hall lid position sensor will automatically shut the screen off but leave the rest of the system idling in a low  power sleep-like state.

buildeet

JackE said:

Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Change 'when I close lid' setting choose 'do nothing', NOT sleep. When you close lid, the Hall lid position sensor will automatically shut the screen off but leave the rest of the system idling in a low  power sleep-like state.

This didn’t work for some reason. It did once then did the same old thing. Any other suggestions?

buildeet

JackE said:

Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Change 'when I close lid' setting choose 'do nothing', NOT sleep. When you close lid, the Hall lid position sensor will automatically shut the screen off but leave the rest of the system idling in a low  power sleep-like state.

Never mind I’m a donut it worked fine thank you.

JackE

Congrats on your success! 

buildeet

JackE said:

Congrats on your success! 

It started doing the same thing again. Is there another solution?

JackE

Yes, make sure the lid setting didn't get changed back from do nothing to sleep again by an errant Win10 update.

buildeet

JackE said:

Yes, make sure the lid setting didn't get changed back from do nothing to sleep again by an errant Win10 update.

It didn’t. It seems to do it when I keep the lid closed for too long.

JackE

How long? There are other timers that either shut the laptop off or put in hibernation mode if allowed to set idle for too long.

Easwar

Hi buildeet,

Is the power save mode enable in your system.

buildeet

JackE said:

How long? There are other timers that either shut the laptop off or put in hibernation mode if allowed to set idle for too long.

It shuts off after about 45 seconds or so while the lid is closed.

buildeet

Easwar said:

Hi buildeet,

Is the power save mode enable in your system.

The power save mode is not on

JackE

If you only close the lid, and ControlPanel's power button app is still set to do nothing on both battery alone and plugged in, and the screen still won't come back on after lifting the lid, the hall magnetic lid position sensor might be getting stuck in the screen-off state when the lid is raised. How long do you guess it's been behaving like this? A month? Longer?

PS: If you leave the lid open and not touch it, then put the laptop to sleep with the power button, does the screen come back on when you hit a key to wake it up?

buildeet

JackE said:

If you only close the lid, and ControlPanel's power button app is still set to do nothing on both battery alone and plugged in, and the screen still won't come back on after lifting the lid, the hall magnetic lid position sensor might be getting stuck in the screen-off state when the lid is raised. How long do you guess it's been behaving like this? A month? Longer?

PS: If you leave the lid open and not touch it, then put the laptop to sleep with the power button, does the screen come back on when you hit a key to wake it up?

This has been going on for about a year but it’s becoming a problem now bc I need it for school and don’t want to turn it off every time I’m done with it. If I manually put in rest mode I’d does the same thing: It’s on but I can’t do anything and the screen is off.

JackE

>>>If I manually put in rest mode I’d does the same thing: It’s on but I can’t do anything and the screen is off. >>>

Manually? Do you mean quickly pushing the power button to put it to sleep without touching the screen lid?

JackE

(1) Does HDMI out to a TV screen do the same thing?

(2) Does pressing the FN+F6 or FN+F5 toggle key combo turn the TV screen or lid screen back on?

(3) What is your full E15 model number? For example, E515-44G?

buildeet

JackE said:

(1) Does HDMI out to a TV screen do the same thing?

(2) Does pressing the FN+F6 or FN+F5 toggle key combo turn the TV screen or lid screen back on?

(3) What is your full E15 model number? For example, E515-44G?

Ok I figured out that sometimes it does the black screen thing immediately and other times it just doesn’t do it.

1) it does not
2)both do nothing
3)I just realized that I’m an ***** and I have an E5 not E15. Model #: Aspire E5-576

Easwar

Hi buildeet,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot. 

​
3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

JackE

>>>Ok I figured out that sometimes it does the black screen thing immediately and other times it just doesn’t do it.>>>

Since the HDMI screen is OK, and the lid screen issue is intermittent, this strongly suggests the graphics chip is OK. The likely culprits are still the connection from the mainboard to the base of the lid screen and the hall lid position sensor. It the connector contacts are dirty inside or the cable itself has conductor issues, this intermittent behavior is expected. You should try to repeatedly reseat these two connectors to help clean their internal contacts.

mad_juju

You need to reinstall the original Intel(R) UHD Graphics 620 (or applicable driver) from the Acer drivers website. Make sure you search by your model number or SNID. Do not install any unsupported Intel graphics updates as it looks like Acer is no longer supporting our laptop model. Unfortunately we can't take advantage of these new updates without the risk of things breaking, since Acer isn't supporting them.