bon.elk 7 in 1 Multi Hub - HDMI display port not working with my Nitro 5

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Kainoa
Kainoa Member Posts: 1 New User
edited August 2021 in Nitro Gaming
Hi

I recently bought a 7 in 1 multi hub for my Acer Nitro 5 Gaming Laptop.  All USB ports work well apart from the HDMI port.  It doesn't display anything.  Can you please confirm what is happening because I connected the hub to my work Dell Laptop and the HDMI works fine.  Is it because my Nitro 5 USB-C connection is Thunderbolt 4?

Thank you
Kirby Walton

Answers

  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    We need to know your full model number, there are a bunch of different Nitro 5 models. It should be something like AN5xx-xxx-xxxx. I think it likely the hub requires the DP over USB-C function and the model doesn't support that feature... But we can't say for sure until you let us know what you have.
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