how to fix laptop stuck at acer logo? ACER ASPIRE 3 A315-35P1FX

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ariannagabrielle
ariannagabrielle Member Posts: 1 New User
my laptop just restarted on its own before i could read the notice with a “:(“ on it. it is now stuck at acer logo without the green loading thing. what do i do?

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  • brummyfan2
    brummyfan2 ACE Posts: 28,287 Trailblazer
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    Hi,
    If you have a battery reset pinhole at the base cover(with a battery icon), you could try a battery reset, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 15Mins, reconnect AC adaptor and fully charge the battery before start using.
    Notebooks - How to Reset an Internal Battery - YouTube
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi ariannagabrielle,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​