PH317-53 BSODs & CPU fan not spinning

Cakebot_p
Cakebot_p Member Posts: 7

Tinkerer

edited August 2021 in Predator Laptops
Model: 

Predator PH317-53

So i had random BSODs over the month only while playing gta5, which thought was random because of single channel memory. However, that escalated to blue screens even when in idle mode to which i completely reinstalled windows externally via usb stick. Upon reinstall i noticed the fan wasnt working at all 0 rpm for cpu and gpu one was working just fine.
Took it to acer service center, the engineer said fan connector was short circuited some how idk but it seemed to work after cleaning he said, so didnt bothered with it now after couple of weeks the fan speed fluctuated between 4300 to 5100 rpm on max speed by itself which never happened ever since the purchase. Now it just completely stopped working doesnt respond to anything, however upon disconnection from board and then booting the laptop i dont get any error for fan missing or something why is that?
It makes me wonder is that really fan issue or anything related to board, rly need help on this as i dont want to keep working with only gpu fan since it might fry sometime soon?
p.s.
-BSODs were fixed after windows reinstall but started again when fan speed was fluctuating
-dont have explaining skill so pardon it

Thread was edited to add model name to the title


Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Cakebot_p,

    Acer tech said "fan connector was short circuited". It is a hardware issue. At that time tech temporarily fixed the issue by cleaing the fan. Now take the unit again to the tech and claim warranty.
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon

    like Easwar said, claim warranty !

    you will not get any warring for fails fans, I try to boot it after repasting thermal past without fans, it's just show 0 rpm... so  it's your way to tech again.
    good luck
  • Cakebot_p
    Cakebot_p Member Posts: 7

    Tinkerer

    Easwar said:
    Hi Cakebot_p,

    Acer tech said "fan connector was short circuited". It is a hardware issue. At that time tech temporarily fixed the issue by cleaing the fan. Now take the unit again to the tech and claim warranty.
    Yeah i could have but thing i forgot to mention was that i void my warranty by repasting thermal paste.
    However i did connected the gpu fan on cpu header to confirm the culprit is just the fan, and it run just fine at full speed so i ordered a replacement fan myself now.
    But still unsure of the BSODs
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon
    Cakebot_p said:
    Easwar said:
    Hi Cakebot_p,

    Acer tech said "fan connector was short circuited". It is a hardware issue. At that time tech temporarily fixed the issue by cleaing the fan. Now take the unit again to the tech and claim warranty.
    Yeah i could have but thing i forgot to mention was that i void my warranty by repasting thermal paste.
    However i did connected the gpu fan on cpu header to confirm the culprit is just the fan, and it run just fine at full speed so i ordered a replacement fan myself now.
    But still unsure of the BSODs
    Hi Cakebot_p,

    if you have next time BSOD, take a picture of it and send here, it will good idea to check the error code message


  • Cakebot_p
    Cakebot_p Member Posts: 7

    Tinkerer

    Cakebot_p said:
    Easwar said:
    Hi Cakebot_p,

    Acer tech said "fan connector was short circuited". It is a hardware issue. At that time tech temporarily fixed the issue by cleaing the fan. Now take the unit again to the tech and claim warranty.
    Yeah i could have but thing i forgot to mention was that i void my warranty by repasting thermal paste.
    However i did connected the gpu fan on cpu header to confirm the culprit is just the fan, and it run just fine at full speed so i ordered a replacement fan myself now.
    But still unsure of the BSODs
    Hi Cakebot_p,

    if you have next time BSOD, take a picture of it and send here, it will good idea to check the error code message


    Yeah always these ones
    IRQL_NOT_LESS_OR_EQUAL,

    SYSTEM THREAD EXCEPTION NOT HANDLED,

    Unexpected Store Exception,

    Kernel Security Check Failure,

    You guys can figure out ?
  • Batareika007
    Batareika007 Member Posts: 106 Skilled Fixer WiFi Icon

    common issue it's missing driver, need to check if all driver up to date and windows updates.
    it can be a problem of ssd, check the drive for errors.

    how old you laptop ?
  • Cakebot_p
    Cakebot_p Member Posts: 7

    Tinkerer


    common issue it's missing driver, need to check if all driver up to date and windows updates.
    it can be a problem of ssd, check the drive for errors.

    how old you laptop ?
    Yes that was the first thing that came across my mind and i did chkdsk for ssd and hdd both, memory check and yes latest windows updates

    and about the age of laptop it's 2 months over a year, warranty was for a year as per service center guy. Anyways have ordered the cpu fan once its here will do the tests again.
  • Cakebot_p
    Cakebot_p Member Posts: 7

    Tinkerer


    common issue it's missing driver, need to check if all driver up to date and windows updates.
    it can be a problem of ssd, check the drive for errors.

    how old you laptop ?
    Mate it turns out the problem was with power related IC Component for m.2 ssd(boot drive)
    They repaired that but now keyboard failed, gonna sue acer now for replacement
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2021
    @Cakebot_p sue thats a bit harsh but good luck with that as taking any manufacturer to court especially large ones will never end well for the consumer side as far as i had seen not many got away with it :) they will most probably replace the mobo and thats about it also as u said you have voided your warranty so you lost the right to claim anything including taking anything to court the moment anyone voids the warranty by breaking warranty stickers/seals its done nothing to do anything that might happen forward they will always blame it on the user  and will reject everything thats how it works and youre very lucky they had taken it for repair the first time most probably because they didnt noticed you had voided your warranty or whoever worked on your unit doenst know  how to check or doenst really care if the warranty was voided :)


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