frize ( new computer ) - Acer Swift 3 SF314-42

Fedenico
Fedenico Member Posts: 3 New User
edited July 2021 in Swift and Spin Series
Good afternoon community! First I introduce myself, my name is Federico, I am from Argentina and now I am in the US, I took advantage of my stay and about a month ago I decided to change my old PC from 2012, an HP all in one for this Acer Swift 3 SF314-42, RYZEN 7 4700 Notebook u, octa core, 2 to 4.10 GHz, 16 GB of RAM, 512 SSD and RADEON graphics. Everything had been working fine until today, I was FRIZED 2 times at different times (using only the internet with whatsapp web, amazon page, listening to a radio and working in Excel). In addition to the audio speakers sounded like interference and "saturated". The truth is that it worried me since first and foremost it is a NEW equipment, and secondly that with the hardware and software that it has I would understand that minimally a standard use should work without problems. In addition, 35 days passed from the day it arrived for me. so the money-back guarantee no longer covers it. Thank you very much in advance for the space and I hope I can find a solution for you and not have to go through this problem again or any other.

Greetings!

​//Edited the content to add model name.

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Desinstale, no solo desactive, los escáneres de virus que no sean de M icrosoft, como m c afee, no orto n, av g, bytes de ma lware, etc. La mayoría de los usuarios ya no los necesitan y pueden interferir con muchas aplicaciones web.


    Uninstall, don't only disable, any non M icrosoft virus scanners such m c afee, n orto n, av g, ma l ware bytes, etc. They are no longer need by most users and can interfere with many web apps.

    Jack E/NJ

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  • JCool
    JCool Member Posts: 1 New User
    I have the same laptop.  It has been good but repeatedly the audio starts sounding digital and crackling. To fix I have to reboot. But after a few minutes it starts to crackle again. The bios and audio drivers are all updated.  I've had the laptop freeze one time no clear reason.
  • JackE
    JackE ACE Posts: 44,904 Trailblazer

    Right click speaker icon in tray. Click sound settings. Click sound control panel in right pane. Click speakers. Click properties. Click advanced tab. Select CD or DVD quality.

    Jack E/NJ