Cheap quality on a $2000 acer predator/truth about predator

Acer really disappointed me, the story is-
I am a game developer looking for a laptop, I have two options Acer predator and Asus Strix scar, Acer predator for 2000, and Asus for 2200 dollars.
I chose the predator, when it came I was happy with its premium feel. When I started using it the truth started coming on top. The thermals were worst 75degree celsius on using chrome! It came out that they save money by using cheap things especially the thermal paste while Asus used liquid compound thermal paste. It is still in warranty so I send it to repair and they applied the same paste again and they were not ready to apply the paste which I was giving them and they even charged me $100.
I have never been so disappointed.

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invador0007

Mangalam said:

Acer really disappointed me, the story is-
I am a game developer looking for a laptop, I have two options Acer predator and Asus Strix scar, Acer predator for 2000, and Asus for 2200 dollars.
I chose the predator, when it came I was happy with its premium feel. When I started using it the truth started coming on top. The thermals were worst 75degree celsius on using chrome! It came out that they save money by using cheap things especially the thermal paste while Asus used liquid compound thermal paste. It is still in warranty so I send it to repair and they applied the same paste again and they were not ready to apply the paste which I was giving them and they even charged me $100.
I have never been so disappointed.

After sales service of most of the companies are this way they sell and forget about you no brainer specially in India.

Smegma11

If you paid someone $100 and didn't make them do what you wanted, who's fault is that?

Mangalam

Smegma11 said:

If you paid someone $100 and didn't make them do what you wanted, who's fault is that?

They took from me the money before the service and when I got it back the thermals were the same, now they do not agree to anything, so its acer's fault

Evanslooten

We all made the same mistake of choosing Acer, just sell it at a loss and go with the Asus.

Manny-Acer_Retired

Mangalam said:

Acer really disappointed me, the story is-
I am a game developer looking for a laptop, I have two options Acer predator and Asus Strix scar, Acer predator for 2000, and Asus for 2200 dollars.
I chose the predator, when it came I was happy with its premium feel. When I started using it the truth started coming on top. The thermals were worst 75degree celsius on using chrome! It came out that they save money by using cheap things especially the thermal paste while Asus used liquid compound thermal paste. It is still in warranty so I send it to repair and they applied the same paste again and they were not ready to apply the paste which I was giving them and they even charged me $100.
I have never been so disappointed.

i am very sorry to hear this Mangalam, unfortunately, the Acer community is not a directt portal to customer service or any escalations (complaints), sales (store issues), Acer employees (moderators) read the various topics posted here and you will notice that some will interact with members when appropriate, but primarily we want the community to be a place where members can exchange their own advice and ideas.

I recommend you to please contact our local Acer support channels customer service line directly for better assistance: https://www.acer.com/ac/en/IN/content/service-contact