Acer Swift 3 (Model no. SF315-41-R9S1) boot failure and unable to repair or reinstall fresh OS.

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Answers

  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    Does this mean you get the exact same error message without the SSD? Or does this mean you get a black screen and/or no response and no error message?

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    It looks to me like every time it's still trying to load the EFI from the HDD/SSD, not from the USB drive. Either that or EVERY USB you create is faulty in the same way, yet you have tried with multiple ISO images.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    billsey said:
    It looks to me like every time it's still trying to load the EFI from the HDD/SSD, not from the USB drive. Either that or EVERY USB you create is faulty in the same way, yet you have tried with multiple ISO images.
    @billsey
    Yep. I tried with 3 different versions of windows 10 (1511, 1909 and 21H1} using 3 different types of flash drives in 3+1 USB ports (including the type C port using a Type C  ➡ Type A  connector) 🙁

  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    JackE said:
    Does this mean you get the exact same error message without the SSD? Or does this mean you get a black screen and/or no response and no error message?
    @JackE

    Thanks for taking time to assist me.😊
    Let me explain the issues in different scenarios....

    (1) Without any Hard drives
    (2) With OS installed HDD only
    (3) With blank SSD (brand new) only
    In all the above conditions.... 

    (a) Win10 v.1511 Flash drive plugged:
    SECURE BOOT (Enabled):

    SECURE BOOT (Disabled):

    (b) Win10 v.21H1 Flash drive plugged:
    SECURE BOOT (Enabled):

    SECURE BOOT (Disabled):

    With HDD and without any bootable installation flash drive plugged:

    Hope this helps! 😊

  • Do you have how to check if windows is installed correctly on another ssd or hdd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    @egydiocoelho
    Please elaborate your question, sir. 
  • Do you have another ssd or hard drive to test?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    Yes... I have a new SSD.. I have bought it recently. But the windows installation is not successful on it. 
  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    I think either (1)  the BIOS firmware has somehow been corrupted --- or --- (2)  the BIOS chip itself has failed --- or--- (3) the BIOS menu is still not configured correctly --- or --- (4) a failure of the usb or pcie bus serving the storage devices.

    Jack E/NJ

  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    @JackE
    Ok.
     (4) a failure of the usb or pcie bus serving the storage devices.
    Is it a sort of cord? 
  • What is the bios version? This information can be found in the information tab.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    edited September 2021
    What is the bios version? This information can be found in the information tab.
    @egydiocoelho
    Please refer the image... 

    [Edited comment to delete personal information]
  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    >>>Is it a sort of cord?>>>

    Yep. :)

    Jack E/NJ

  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    @JackE
    Will deleting a registry key result in any of the hardware failures you mentioned above? 
  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    The registry keys should only apply to the Windows environment, not the BIOS environment. Windows can load only after the BIOS successfully initializes the basic input and output devices including USBus/drives and mainboard bus/drive. 

    Jack E/NJ

  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    @JackE
    I deleted a registry key to remove the listing of 7 an app (7 zip) remained in the Control panel even after uninstalling. This might have made the OS crash. But after similar crashes, the OS can usually be repaired / reinstalled with the help of bootable installation USB drive. 
    As you said, the registry keys have nothing to with the hardware side. Something else could have caused the hardware mess up. 
    Thanks for taking time to reply. 😊

  • JackE
    JackE ACE Posts: 44,890 Trailblazer
    Unfortunately at this point, we seem to  have an effectively bricked machine. As @egydiocoelho sorta implies, re-flashing the BIOS might be the answer but difficult to achieve in crisis mode outside the Windows environment, especially with newer machines.

    Jack E/NJ

  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    @JackE
    I think I need to contact Acer service centre for this. 😒
  • amarever
    amarever Member Posts: 166 Skilled Fixer WiFi Icon
    JackE said:
    Unfortunately at this point, we seem to  have an effectively bricked machine. As @egydiocoelho sorta implies, re-flashing the BIOS might be the answer but difficult to achieve in crisis mode outside the Windows environment, especially with newer machines.
    Can I confirm this installing Linux OS? 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited September 2021
    Does your laptop allow you to change bootmode to legacy by creating a password in setsupervisorpassword?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)