Bluescreen and external keyboard aspire a5 515-51g 30v

Savantslav
Savantslav Member Posts: 51 Troubleshooter
edited July 2021 in Aspire Laptops
Hello guys,i have a Acer aspire a5 515-51g 30v ,my keyboard got ruined so i bought and external keyboard "bloody a4 tech q135", and im getting bluescreens with this error "video dxgkrnl error", i started getting this when i started using the keyboard,can it be that the keyboard is creating issues and making bluescreens?

Thread was edited to add model name to the title


Best Answer

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Answer ✓
    Sorry. That dump won't help much. Your existing hardware simply can't handle my summer car and similar high power games without at least increasing RAM to 6-8GB and reducing resolution. You will continue to have BSODs with these games.


    Jack E/NJ

«1

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>can it be that the keyboard is creating issues and making bluescreens? >>>

    Possible. Do you have any non-Microsoft virus scanners running in the background? Uninstall, don't just disable, them. They're not needed by most users any more.

    Jack E/NJ

  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    Thank you,i did what u said ,lol i guess it was the antivirus 
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    ill see if il get bluescreens again
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    OK. Please let us know.

    Jack E/NJ

  • Also try plugging the usb keyboard into another usb port.
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  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    i got bluescreen again ugh
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    keyboard is plugged in the blue usb port,i guess 3.0 if i remember right,ill try in another port
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    i got bluescreen with video dxgkrnl video error when playing my summer car
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    my brother played roblox 2 hrs before and  no prob but now this happened
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    also reinstalled the nvidia driver like 3 times 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>i got bluescreen with video dxgkrnl video error when playing my summer car >>>

    Hold on!!! How much RAM do you have installed?

    Jack E/NJ

  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    okay i got a bluescreen now saying dpc watch dog violation,while playing my summer car,game freezed and i unplugged the keyboard,the it quit cuz crashed and then i saw the desktop and the the bluescreen came,lovin it(
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    i have 4,is it a problem,game runs cool,40 fps,installed a mod to increase fps
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    gddr 4 2666 h 
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    without mod had 30 fps in urban area
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    i am now like at teimo,go to my house,take the country road to my home and it freezes ,no drop in fps or something,just freezes and crash or freeze and bluescreen
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    sometime i play roblox and it bluescreened too,jailbreak
  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    ow,in tasm manager it says 90 percent memory,1.7 gigb of ram used,but i have 4,maybe i need to allow it more ram?(im in game)
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Sorry, your laptop doesn't have minimum required RAM, nvidia card nor CPU to run high power load games like summer car  without blue screening. You need a minimum of 6-8GB RAM, an nvidia 960 series or better card and a 3GHz or better dual core CPU. You might barely run such a game by reducing screen resolution.  Sorry, your A5 is not considered a gaming laptop that can handle games like summer car without choking.

    Jack E/NJ

  • Savantslav
    Savantslav Member Posts: 51 Troubleshooter
    hm but i have 40 fps,i guess it just cant handle it,ok thank you .