Helios 300 (PH317-51-70KP) - nvlddmkm id 14

ydenizyamacydenizyamac Member Posts: 1 New User
edited July 22 in Predator Laptops
Hello, 

My helios is started to throw this error a few months ago, it does not happen in some games (I guess) but it is annoying for sure, when it happens, my pc stucks, mouse/pointer is not moving - it is sometimes responding to inputs but just for 2 seconds, I need to turn off by manually pressing the power button.

also, it is going to stuck for 2 secs in some games like stardew valley or among us (yea, it is interesting..) randomly.

so, I decided to ask what to do in this section, I'm thinking to send it to acer service (turkey) but I do not trust them because last time I send my pc , they did not fix heat issue, I fixed it by myself watching hotel hero videos in youtube :) (repaste+undervolt)

I tried to format windows, I tried to uninstall drivers with DDU and reinstall them from acer website, I tried to took undervolt changes back, I tried to update bios/revert bios to v1.15 last week.

my warranty is over by the way. I added event viewer log and sysinfo as attachment.. My battery is died last year by the way, it is not charging at all, I do not think it is related but.. and I'm using external monitor(I also tried to play in internal one)

What do you suggest guys?
Edit: do you think acer tech service in Turkey can resolve this issue even it is related to hardware? and do they take care of it without warranty, they can charge as much as they want if they can resolve it :)

Event Viewer Log;

Günlük Adı:    System  
Kaynak:        nvlddmkm -- Source
Tarih:         7/22/2021 6:44:29 PM  --DateTime
Olay Kimliği:  14 --Event ID
Görev Kategorisi:Yok  -- Task Category
Düzey:         Hata
Anahtar sözcükler:Klasik   
Kullanıcı:     Yok
Bilgisayar:    DESKTOP-1RDK12R
Açıklama:
nvlddmkm kaynağındaki 14 Olay Kimliği'nin açıklaması bulunamıyor. Bu olayı başlatan bileşen yerel bilgisayarınızda yüklü değil veya yükleme bozulmuş. Bileşeni yerel bilgisayara yükleyebilir veya yüklüyse onarabilirsiniz. ---Classic event id 14 issue description

Olay başka bir bilgisayardan başlatıldıysa, olayla birlikte görüntüleme bilgileri kaydedilmiş olmalıdır.

Olayla birlikte aşağıdaki bilgiler eklendi: 

\Device\Video4
1ef3(9d9c) 00000000 00000000

İleti kaynağı var ancak ileti, ileti tablosunda bulunamadı

Olay Xml'si:
  <System>
    <Provider Name="nvlddmkm" />
    <EventID Qualifiers="49322">14</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-07-22T15:44:29.3975900Z" />
    <EventRecordID>27104</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="10504" />
    <Channel>System</Channel>
    <Computer>DESKTOP-1RDK12R</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\Video4</Data>
    <Data>1ef3(9d9c) 00000000 00000000</Data>
    <Binary>0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>


Thank you,

Best Regards


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