Predator Helios 300 PH315-53-71HN turn off when I unplug it and won't run on battery

AuntyShrew
AuntyShrew Member Posts: 12 New User
in Predator Laptops
Hello, 

I purhcased a Predator Helios 300 less than two months ago, and today I unplugged it when it had finished charging and was on full battery, and it turned off. I plugged it back in and used it for  awhile, and then when I unplugged it again, it turned off again. I have tried updating the drivers, but there are no available updates, and I have been researching, but I haven't found any solutions. PLease will someone advise me on how to fix this? Thank you. 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi @AuntyShrew, 

    It is sad to know that you are experiencing issue with battery on a less than 2 months old unit. As it is a electronic equipment, no one can judge that which goes bad at which time. 

    From the description shared, it seems to be battery issue and that need to be replaced. As it is new unit, obviously it should be under warranty. I recommend you to contact Acer Customer Care support in your region https://www.acer.com/worldwide/ and explain the issue. They should be able to guide you in getting this repaired. 

    Regards, 
    Balatekie
     :) If you think I've answered your question, please hit the Accept Answer:)

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi AuntyShrew,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

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