My Aspire 715-75G-51H8's keyboard stopped working all of a sudden.

ShaharadhSShaharadhS Member Posts: 2 New User
My Aspire 715-75G-51H8's standard PS/2 keyboard stopped working all of a sudden. I tried restarting, uninstalling the drivers, turning filter keys on/off but nothing works. I know that it is not a hardware problem as I can trigger the BIOS using F2/F8 keys but cannot navigate in the BIOS using the arrow keys once BIOS is triggered. Please help.

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 21,006 Trailblazer
    Hi,
    You could try reinstalling Acer Quick access application, download it from Acer support site, uninstall the current installation and install the downloaded App.
    Product Support | Acer United States
  • EaswarEaswar Ally Posts: 2,094
    Hi ShaharadhS,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

  • egydiocoelhoegydiocoelho ACE Posts: 76,209 Trailblazer
    I suggest you check the keyboard connector on the motherboard, as the keyboard doesn't work in bios:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EaswarEaswar Ally Posts: 2,094
    Hi ShaharadhS,

    Connect external keyboard to the system and do bios default.
Sign In or Register to comment.

Who's Online763

Acer-Laura
Acer-Laura
AimlessHippie
AimlessHippie
Andy33
Andy33
batmalin
batmalin
brummyfan2
brummyfan2
Evan_official
Evan_official
Leostat
Leostat
mchlnctrt
mchlnctrt
mercerose412
mercerose412
Platone95
Platone95
PX95
PX95
RacherusssCipriansss
RacherusssCipriansss
secaucus
secaucus
wulfy
wulfy
YANGLIN
YANGLIN
Neuswit
Neuswit
+747 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We are honored to have Leostat in the Acer Community. With their dedication, support and effort, Leostat has become one of the main collaborators. On behalf of our Acer Community Team and all of our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1711

Total Points:5327

Total Accepted Answers: 203

Leostat Community Aficionado