My Aspire 715-75G-51H8's keyboard stopped working all of a sudden.

ShaharadhS
ShaharadhS Member Posts: 2 New User
edited July 2021 in Aspire Laptops
My Aspire 715-75G-51H8's standard PS/2 keyboard stopped working all of a sudden. I tried restarting, uninstalling the drivers, turning filter keys on/off but nothing works. I know that it is not a hardware problem as I can trigger the BIOS using F2/F8 keys but cannot navigate in the BIOS using the arrow keys once BIOS is triggered. Please help.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,454 Trailblazer
    Hi,
    You could try reinstalling Acer Quick access application, download it from Acer support site, uninstall the current installation and install the downloaded App.
    Product Support | Acer United States
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi ShaharadhS,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

  • I suggest you check the keyboard connector on the motherboard, as the keyboard doesn't work in bios:
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi ShaharadhS,

    Connect external keyboard to the system and do bios default.