Helios 500 ryzen/vega variant ram upgrade problem

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Deathwings
Deathwings Member Posts: 5 New User
recently i upgraded my h500 with crucial 3200mhz 2x8gb ( i know it is over kill speed but i got them for low price)
when i installed them , windows only use 16gb and the 16 others is hardware reserved memory.
i tried to install one module at a time and it worked i get to use all 24gb of ram without any issue (tried this for each stick)

i tried to cmos reset and that didnt work 
i tried formatting didnt work neither
any suggestion guys sleepy:

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi Deathwings,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

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    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Deathwings
    Deathwings Member Posts: 5 New User
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    Are you sure this is going to help because i clean installed windows few days ago and that didn't work
  • Bauer2154
    Bauer2154 Member Posts: 1 New User
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    Thanks for the step by step tutorial.

    MyGroundBiz