Acer swift 3 314-42 is not waking up from sleep

svkswift
svkswift Member Posts: 1 New User
I have acer swift 3 (model 314-42), which is not waking up from sleep. It's the issue I'm facing from very beginning. Windows is updated, still it's not resolved. If it's OS issue with ryzen, then how my desktop computer having ryzen 3 and my friend's Asus laptop having ryzen 5 has no such problem?

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Which BIOS are you running? Do you have virtualization enabled in the BIOS? What happens if you are running Windows in safe mode?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi svkswift,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.