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Predator Helios 300 won’t move past initial start up, freezes

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FAQ & Answers

  • BlitzKriegStrkrBlitzKriegStrkr Member Posts: 13

    Tinkerer

    edited July 22
    OK! Disconnect the battery and then disconnect the hard drive and the two ssds. Then connect the battery and turn on the computer. A message called NO BOOTABLE DEVICE appears?
    After disconnecting them, that message did appear.

     I attached my portable HDD with Windows Repair/Recovery it loaded that without any thing else attached (internal HDD or SSD).

     Reattached my internal SSD and it went through and showed the BSOD. Now it boots to the auto repair screen. Progress!!




    But when I attach the HDD also, still gets stuck on that loading screen. Would that mean there is an issue with the HDD that is holding it all up?

     Should I do a clean install on my SSD?

     What do you recommend?
  • egydiocoelhoegydiocoelho ACE Posts: 79,056 Trailblazer
    OK! Now just leave the ssd connected. Then press alt+f10 and check if windows can be reinstalled:
    This procedure will erase your personal files.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BlitzKriegStrkrBlitzKriegStrkr Member Posts: 13

    Tinkerer

    OK! Now just leave the ssd connected. Then press alt+f10 and check if windows can be reinstalled:
    This procedure will erase your personal files.
    Yes, works! Everything is loaded back up for windows and my computer has a working system. How can I go about looking into my HDD issue? Should I attempt to plug it back in or find a way to troubleshoot it?
  • MrutyunjayMrutyunjay Member Posts: 1 New User
    Acer Predator Helios 300 power button misbehaves. Can't even turn it on. 
  • egydiocoelhoegydiocoelho ACE Posts: 79,056 Trailblazer
    @BlitzKriegStrkrYes, try reconnecting the hard drive. If the problem returns, disconnect the hard drive and test on another computer. It could be a problem with the hard drive, the sata cable, or the sata connector on the motherboard.

    @Mrutyunjay Create a new question here: https://community.acer.com/en/post/question/predator-laptops
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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