Screen does not turn on after Windows 10 Update on my Acer Aspire 7 A715-75G-50SA

Akhand
Akhand Member Posts: 5

Tinkerer

My laptop's screen does not turn on after a small Windows Update .... While updating the screen automatically went off and is not turning on from that time ,the keyboard backlight does turn on and the laptop goes into boot loops without the screen turning on .
I tried connecting it to my tv with hdmi but no signs of anything . Please help 

Answers

  • Acer logo does not appear? Can you tell if this driver has updated the bios?

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  • Akhand
    Akhand Member Posts: 5

    Tinkerer


    Acer logo does not appear? Can you tell if this driver has updated the bios?


    Yes I remember updating this one but I don't know what to do now!! The screen isn't turning on now. Is it fixable?😔
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited July 2021
    OK! Did the problem occur exactly after updating this driver?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Try turning the screen on with the FN+F6 toggle key combinationn. If still nothing, from where & why did you download the BIOS firmware? Also, please don't post multiple threads on same issue or we can get confused or complicate responses

    Jack E/NJ

  • Akhand
    Akhand Member Posts: 5

    Tinkerer

    OK! Did the problem occur exactly after updating this driver?

    Yes the problem occur exactly after updating this driver .
  • In this case, when restarting the computer, did the acer logo appear with a green progress bar, similar to the one for lenovo?
    Lenovo Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Akhand,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 

  • Akhand
    Akhand Member Posts: 5

    Tinkerer

    In this case, when restarting the computer, did the acer logo appear with a green progress bar, similar to the one for lenovo?
    Lenovo Community
    No, nothing appears on screen while turning on the laptop
  • Is your laptop still under warranty? Maybe it's possible to retrieve the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>My Aspire 7 Core i5 model no. A715-75G-50SA screen is not turning on after updating bios from Window>>>

    (1) Why did you update the BIOS firmware?

    (2) Where did you get the BIOS firmware update?

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Akhand,

    Did you try to reset the system ?