Nitro 5 (Nitro AN515-55) USB C Port not Recognizing my Monitor

waroudi
waroudi Member Posts: 1 New User
edited June 2021 in Nitro Gaming
Hi there,
I have recently bought a Nitro 5 (Nitro AN515-55), and so far I'm loving it!
However, I was frustrated that it could not recognize my second monitor through the USB-C port (using a hub).
whenever I connect the hub I get this message

the other ports in the hub (2 USB 3.0's) work fine, but the HDMI port is not recognized.
all the similar issues that I've seen posted here were because the USB-C port was Gen 1, but I made sure mine is Gen 2

this is really frustrating as my 2 monitors connected without any problems on my older Legion Y520, but not on this brand-new high-end Nitro 5.
Could anyone help with this?
Thanks in advance!

Thread was edited to add model name to the title


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