Nitro AN515-55 Blue Screen no sound

ccval79
ccval79 Member Posts: 1 New User
A few days ago my laptop threw up a half dozen blue screens and since then after doing 2 windows refreshes i get a random blue screen when starting my computer the first time and no sound from the laptop speakers but sound from the headphone jack i installed the optional windows updates from the audio drivers which only made things worse as there is no sound from headphone jack either now but bluetooth audio is fine.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    ccval79

    Try windows x
    go to device manager
    uninstall the sound drivers
    restart the computer and check it 

    If it is still not working you might have to install the sound driver from acer support website 

    Try windows x
    go to device manager
    uninstall the sound drivers.   Dont restart the computer. 

    go to support.acer.com - chose your country 
    type the snid or chose the model 
    go to drivers
    install the sound drivers 

    If it is still not working 

    Try windows x 
    chose power shell admin or command prompt admin 
    chose yes
    type rstrui on the black or blue window
    ran system restore to an earlier date  - chose the date 
    click on next, next , finish
    Computer will restart and restore to an earlier date.. 


    If it is still not working 

    You  can always  do a refresh and reset.   These are steps to do the refresh and reset .. 


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove every thing


    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset  - It will be in progress


    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 



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