Laptop not turning on after screen problem PH315-52

Djangofire123

Hi guys, i have a acer helios 300 2019 PH315-52-58DM model. Its been 2 years since i brought it. There was a screen problem which i got recently. Like there was purple lines around the brezels which get more darker and spreads a little when the lap gets heated on charge.i took it to a local laptop service shop nearby to check it, they took the screen out from it and said it needs to replaced..i was not sure to do it from there because of quality issues and said i'll take it to service center to replace it..they put it back the old screen and gave me..and when i tried to turn it on from there, it was not turning on..they checked it too and were not able to figure the problem..its now been there for 2 weeks and now they are saying there's some problem with a chip on the board(they don't really know whats the problem till now i think)..it should be replaced or the whole board should be, but i don't think its anything related to that cuz they only took out the screen infront of me and kept it back too. What should i do now? I only went there to get my screen checked and now I don't have a laptop. What are my options?

Thread was edited to add model name to the title

William_mk2

@Djangofire123

I am suspecting issue might be with the hardware.   Sometimes while replacing the screen if it is not installed properly or if some cables are not connected properly computer will not be turning on .    Please check with them whether everything was installed and connected properly. 

We still need to determine whether it is a hardware or software issue. 

Doing the power drain and bios defaults might help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

If you are not able to go to bios or if you are still not able to turn on the computer then it might be a hardware issue..  

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

If it is still not working then it is a hardware issue..  

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.