My laptop won't open windows 10 it turns to a black screen Nitro 5: AN515-55

Carlzum
Carlzum Member Posts: 1 New User
edited June 2021 in Nitro Gaming
Hello, This has been a problem to my laptop since I use it on online class and other stuff. I tried everything I did automatic repair, set the settings to default(F2), Put a pinhole on the backside of the laptop 

Everytime I turn on/off my laptop It will get stuck on the loading screen or screen turns black. I searched it on Youtube and Here on how to fix it but It does not work. Please help me

My laptop brand is Acer Nitro 5: AN515-55

Thread was edited to add model name to the title


Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Carlzum

    We need to determine whether it is a hardware or software issue.    Turn off the computer.  Tap f2 while turning on the computer.   It will go to bios.  Stay on the bios for 30 to 40 mins.    If you are able to stay on the bios and if the screen doesn't turn black then it is a software issue.   

    Since you already tried power drain and bios defaults.   

    You  can always  do a refresh and reset.   These are steps to do the refresh and reset .. 


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove every thing


    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset  - It will be in progress


    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★