Acer travelmate i3 gen10

bravendreddbravendredd Member Posts: 2 New User
I have an Acer travelmate i3 gen10 purchased last october 2020, last time my kid watched video on youtube and got it battery drain and when i charged it there's no light on battery charging and the laptop wont turn on, tried different charger from other acer laptop but still not charging also tried battery reset also didn't work.. any suggestion

FAQ & Answers

  • Acer-WilliamAcer-William Moderator Posts: 534 Moderator
    bravendredd

    It might be the issue with power outlet, battery or charger.     If the battery is gone bad we might have to replace the battery.   Please try to use the original charger which is designed for this laptop.  Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.     Check whether you are able to turn on the computer only with the charger connected.    


    Kindly follow the steps given below..

    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.


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