nitro 5 How many days do they process unit replacement?

PCraft
PCraft Member Posts: 10

Tinkerer

edited June 2021 in Nitro Gaming
Hello Acer Community,
I would like to crowd source to the ppl who had a unit replacement directly from a distributor. (If you asked directly to a retailer, that would be a different from the situation I am in since I'm also a dealer)

I bought an acer nitro 5 which arrived dead last month and returned it already to the distributor 5 days later. However, I am dissatisfied that they did not gave me a timeframe how many weeks/months for them to send me the replacement unit. I tried to connect with them but their technical support is only accessible through email conversation. The unit should be under 7 days for outright replacement.

Anyways, I think its better the community who had experience this kind of trouble for manufacturer warranty as my reference for their timeframe.
Please comment below how many days it took to process yours. I would appreciate your feedback.