Nitro AN515-55 Wifi constantly dropping out

tastypavlova

Soon after buying my nitro the wifi is constantly dropping out for a few seconds and then reconnecting. It has been getting worse over the last couple of days. I have tried a few things:

- updating the drivers manually from the acer website
- adjusting the power management to not turn the network devices off to save power

Other devices connected to my network do not have this problem. 

My network devices are as follows:

- Intel wifi 6 AX201
- killer E2600 (I believe this is for ethernet connections?)

The dropouts are only for a few seconds but they have been happening a lot more frequently, at least 4-5 times a day. 

Checking the properties of AX201 shows that there was an event device not started, and following that event a device was configured event right after.

I have also recently updated windows 10.

The computer specifications are as follows:

- core i7-10750h @ 2.6ghz
- Nvidia geforce rtx 3060
- 16gb ram

Easwar

Hi tastypavlova,

Do you have any network device connections limitations. 

William_mk2

tastypavlova

Most of the issues are getting fixed by doing a power drain and bios defaults.  

Kindly follow the steps given below..

Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Even after doing the steps above if the issue is not getting fixed,  I am suspecting the issue with the wifi driver..

Go to device manager -  Uninstall the wifi driver -   Install the wifi driver from acer support website and check it.

Note: Try to use the laptop in your neighbour's or friends house and check it.    Try to connect to a different network and check how it is working in your friend's or neighbour's house.       You can also check it on a public hotspot if you are not able to go to your friend house.    

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