aspire e 14, it turns off when its about 45-69 % and doesn't turn on

System

This discussion was created from comments split from: Battery not charging: 100% (plugged in, not charging).

stansvt

my laptop is an aspire e 14, it turns off when its about 45-69 % and doesn't turn on if i hold the power button. a charger is needed to be plugged in to turn it on again but it stops charging (slows down charging) when it hits 85-90%. i rlly don't know what to do.

William_mk2

stansvt

Kindly follow the steps given below..

Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Please check whether the batttey is working properly..   

If it is still not working 

Try windows x - go to device manager

Alternatively you can go to device manager by typing  devmgmt.msc on run  ( by pressing windows + r ) 

Go to battery

Expand battery

Remove all the items only below battery 

Restart the computer. 

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Easwar

Hi stansvt,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically". 

Check this T/S and post the result. ​