My new laptop is not turning on travelmate i5

Sauvik
Sauvik Member Posts: 8 New User
edited June 2021 in TravelMate and Extensa
Today I received p2 travelmate i5 11 gen 512 ssd variant from Flipkart . Seller name coresca . But my new laptop is not turning on . Even led indicators are off . Charged for 2 hours . But nothing happened. I think I hve received a defective laptop 😭😭

Answers

  • What is the exact model? Example an515-51-75kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Sauvik

    I am really sorry for the inconvenience.    Please check whether the charger cable is connected properly on the laptop and also on the power socket.   Try to use the charger cable in a different room on a different power outlet.    Try to bypass the surge protector and connect it directly to power outlet.      Turn on the computer and check whether  any lights are coming on ( on the power button and also on the side of the computer ) .   Please check whether the charger lights and power light are coming on.   

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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited June 2021
    Editado.....
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Sauvik,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

  • Sauvik
    Sauvik Member Posts: 8 New User
    Led indicators are off ... 
  • Sauvik
    Sauvik Member Posts: 8 New User
    model  Travelmate p15-53
  • Sauvik
    Sauvik Member Posts: 8 New User
    Easwar said:
    Hi Sauvik,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

    Already tried as per customer care
  • Sauvik
    Sauvik Member Posts: 8 New User
    More images
  • Sauvik
    Sauvik Member Posts: 8 New User
    It's a brand new laptop and never turned on even for 1st time  that's why I have requested for replacement
  • Does the same issue occur when plugging the laptop directly into a grounded electrical outlet without using this adapter?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Sauvik,

    Try to charge it with different charger. 
  • Sauvik
    Sauvik Member Posts: 8 New User
    Does the same issue occur when plugging the laptop directly into a grounded electrical outlet without using this adapter?


    Easwar said:
    Hi Sauvik,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

    Does the same issue occur when plugging the laptop directly into a grounded electrical outlet without using this adapter?

    Yes , tried but nothing 
  • Can you still exchange the laptop with the seller, before the RMA expires?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Sauvik,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/worldwide/


    OR book the unit for repair service,

    https://customercare.acer-apac.com/CustomerSelfService/CaseBooking.aspx?CID=IN&LID=ENG