My model is Gateway NE46Rs. When I try to open the laptop blue light is there and the orange

Options
AdiPushpa22
AdiPushpa22 Member Posts: 3 New User
I tried to change default operating system. then I choosen avast antivirus uninstall. After that exact 01day Over but still it is screen
black only

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Options
    Hi AdiPushpa22,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.​

  • AdiPushpa22
    AdiPushpa22 Member Posts: 3 New User
    Options
    is this what you told
  • AdiPushpa22
    AdiPushpa22 Member Posts: 3 New User
    Options
    is this what you told
    Please anyone answer
  • billsey
    billsey ACE Posts: 32,024 Trailblazer
    Options
    No, that is a picture of the power jack and the lock hole. Your laptop might be old enough it doesn't have a battery reset pin hole, but if it does it will most likely be on the bottom of the laptop, not the side. When you speak of the blue light and orange light, do you mean the power and charge indicator lights? Have you tried a long press of the power button to force a shutdown? Which alternate operating system did you try to install, and how far did it get?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.