Issue with fingerprint scanner in Acer Aspire 7 A715-75G-50SA

adityachk2002
adityachk2002 Member Posts: 2 New User
edited June 2021 in Aspire Laptops
Hello, I had purchased Acer Aspire 7 laptop near end of October 2020 and the fingerprint scanner was working properly initially. Then suddenly after a month it stopped working and everytime it shows that device could not recognize you. I finally got around to repairing it and found a similar thread and followed all the instructions but to no avail. Can someone please help? Do I need to visit the Acer customer care centre? will all the data need to be backed up? 
Model number: Acer Aspire 7 A715-75G-50SA

//Edited the content to add model name.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>. I finally got around to repairing it >>>

    By warranty service or by an ALT+F10 cold boot factory reset? It probably was due to a Windows update. If you had System Protection turned on in ControlPanel's restore point app you can reverse the update and temporarily block it till a future update addresses the issue. But you must do this within about a month after the problem occurs or the restore point is automatically deleted.

    Jack E/NJ