Predator Helios 300 PH315-53-71HN shuts off when unplugged

Predator Helios 300 PH315-53-71HN

I purchased this 2 weeks ago, opened the back to add SSD and change RAM. Computer worked fine, and still works fine with the AC adapter plugged in. However, if it is unplugged, the computer shuts off. And it won't start if the adapter isn't plugged in.

-When plugged in, battery charge light is on
-Tried the battery reset (hold power button, etc.)
-Tried uninstalling the driver
-Checked all screws to make sure they are tight
-Ran battery test in Acer care, everything was fine

Looked at different posts, have tried everything suggested. Any other suggestions?

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Easwar

Hi dahlsw,

Is the battery fully charged when you unplug it.

dahlsw

Easwar said:

Hi dahlsw,

Is the battery fully charged when you unplug it.

The battery says 96%, but doesn't change no matter how long it is plugged in.

Ingrid-Inactive

Hello dahlsw,

I am sorry to hear you are having this issue with your unit. We recommend you to contact your local support for assistance in this case.

Best Regards,
Acer-Ingrid

AuntyShrew

Hello, I am having the exact same issue with the exact same model. DId you manage to fix it? And if so, how did you do it? Thank you.

Hell_J

hello,

If it's under warranty, @AuntyShrew and @dahlsw, send it to acer service center so they fix it.

Easwar

Hi AuntyShrew,

Befor sending it to repair center try this,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

Image: https://chnvsbmsg01/owa/service.svc/s/GetFileAttachment?id=AAMkAGExZWFjMjRjLTQ3MmYtNDYzNi1iNDJlLWUzZWIyMmY1NDhlZQBGAAAAAADztvKR8KxwTbjnAn%2FIRubRBwC23ExeDhbHR6t8HwPZ1gvVAAAAAAEPAAC23ExeDhbHR6t8HwPZ1gvVAAFWeNKPAAABEgAQAPhshKWwisdPunqqXJZm26Y%3D&X-OWA-CANARY=pV90FD_hCUKhm81FnYIIu27-8D9OTNkIHSV8K0qjHbwNd-ipffT7GK72lIOBlJ2hUBc5QCqNELA.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically".

Check this T/S and post the result.

highermeat

Not sure if this has been resolved for you, but i thought I'd share what i did to fix the issue on mine. I opened the laptop up and unplugged the battery from the board, then plugged it back in. It seemed silly considering the computer was only 1 month old, but it actually fixed the issue. hopefully this helps somebody.