Battery ok but not starting without external power support.

BKC
BKC Member Posts: 1 New User
Battery ok but not starting without external power support.

Answers

  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    Go to the elevated/administrator command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity. Jack E/NJ

    Jack E/NJ

  • OptimizeIndia
    OptimizeIndia Member Posts: 3 New User
    I had faced a battery issue once so I updated the software application from Acer Support and guess what the battery backup improved by 20%. So please make sure that the system software is updated. You can also contact Acer support and they will guide you within warranty. Even if your system is outside the warranty period they will tell you how to find the resources to update your system.

    There is also a small chance that the battery gave up. That's the thing with consumables we never know when they stop working. And I honestly hope that's not the case with you.

    All the best,
    Sandeep
    Senior Analyst - Optimize India