(SP315-51-37E7) Where can I download touchscreen driver? Also, no more tablet mode!

My touchscreen driver has disappeared!

I was using my Spin 3 in tablet mode a few days ago when all of a sudden, the touchscreen stopped working. I checked Device Manager and didn't see it. I enabled "show hidden" and I saw it then. I clicked on the options to see if I could update/reinstall/repair the driver, however, those options were not available.

So I did a restart and checked again... it was gone, not hidden, gone. So I did a reset hoping that would work. Nope. I did a clean installation of Windows 10, that didn't work either. Windows 10 has been completely updated, I've restarted and it's still not there. I've checked the downloads available for my model (SP315-51-37E7) and no touchscreen driver is listed. I checked with Microsoft and they don't have it either.

I've also just noticed that there is no longer an option to go into tablet mode, which is why I chose this model.

Is there another place I can download this driver? (and a driver for tablet mode? not sure if that's a separate driver or not.)

Accepted answers

All comments

Easwar

Hi serenshadow,

Check the below link,

https://www.acer.com/ac/en/US/content/support-product/6960?b=1

serenshadow

Easwar said:

Hi serenshadow,

Check the below link,

https://www.acer.com/ac/en/US/content/support-product/6960?b=1

I've checked already, there is no driver for HID-compliant touch screen there. They've got one for touchpad, but that works fine.

billsey

There is no special driver for the touch screen. The touch screen is located behind one of the onboard USB hubs and if there's an issue with the hub the touch screen will not even be recognized as installed. Is there anything else showing errors in Device Manager?

serenshadow

UPDATE: The touchscreen and tablet mode are back!!

(but now I'm having HDMI external display issues.

)

After doing another reset and buying and trying Driver Easy to see if it would fix the driver, I was ready to give up and just use this laptop with reduced capabilities until I could buy a new one, however, my laptop developed HDMI external display issues and in my search to repair that, I actually fixed the touchscreen and tablet mode issue.

I was messing around with display settings to get the external display to work...the laptop starts to send the display over to the external monitor, but then goes white. When nothing seemed to work, I went into Device Manager and noticed that there was an "unknown device" listed. I did not see this before... I don't know if I just missed it, or if popped back up after another reset and using Driver Easy.

Anyway, I vaguely remembered something about drivers showing up as unknown in the past and to fix it, I just needed to uninstall the driver and restart the laptop.

So I did that and it turns out, it was the touchscreen driver! The driver is back where it needs to be.

Image: https://us.v-cdn.net/6029997/uploads/editor/p1/db72ilgddeqg.png

However, this did not solve the external display issue so if anyone has an idea on how to fix that, I would appreciate the help!

You can see that the laptop recognizes that there is a display hooked up, and the tv shows the HDMI2 icon, but the screen is all white. When I restart the laptop and plug it back in, it'll show the screen for a moment or two, but goes back to white quickly. I have also tried different orientations and modes (duplicate and extend.)

Image: https://us.v-cdn.net/6029997/uploads/editor/j4/cqf4jy26t10e.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/3w/t11zktbbddlw.jpg

serenshadow

Another update, touchscreen is back down. Looks like there's some hardware degrading happening.

Image: https://us.v-cdn.net/6029997/uploads/editor/fy/v0kla8gmd562.png

Easwar

Hi serenshadow,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

Quick Links

Top Members

Weekly

Puraw 380

StevenGen 215

GAMING6698 70

RenanVilela 65

Jack22 65

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™