Need a bit of help finding out how much does my laptop support MAX RAM - Aspire 5 A515-44

BranislavZivanovic

I recently bought a new Acer Aspire 5 A515-44 and want to upgrade my RAM to it's max but the information i am getting is mixed up.
Laptop full model name is : ACER Aspire5 A515-44 (NX.HWCEX.005). It has the AMD Ryzen 7 4700U processor. So on the store webpage in the comment section a technician added an comment where he stated that this model supports at MAX 16GB RAM, the picture that showcases the laptop says it supports up to 24GB RAM and finally when I run the CMD and look at the max RAM it says 64GB. I'm confused to be honest. If anyone has an answer i would be thrilled! Also does this laptop have an soldered RAM or two slots where you can change the RAM?
Here are some images : 
Image 1:

In the CMD it says the system supports 67108864KB - which translates to 64GB, and i'm assuming the "MemoryDevices" is how much slots it has?
Image 2:
The underlined blue is translated as: Supports up to 24GB memory for the required power to multitask more jobs at once. This is statement 2.
Image 3:

The technicians comment for the MAX ram. Roughly translated: You can check with our service center, but it should have 2 slots(RAM slots) and it could support to up 16GB RAM.

So all in all i am confused  . Would like to get an straight answer. Thanks!

//Edited the content to add model name.

StevenGen

BranislavZivanovic said:

I recently bought a new Acer Aspire 5 A515-44 and want to upgrade my RAM to it's max but the information i am getting is mixed up.
Laptop full model name is : ACER Aspire5 A515-44 (NX.HWCEX.005). It has the AMD Ryzen 7 4700U processor. So on the store webpage in the comment section a technician added an comment where he stated that this model supports at MAX 16GB RAM, the picture that showcases the laptop says it supports up to 24GB RAM and finally when I run the CMD and look at the max RAM it says 64GB. I'm confused to be honest. If anyone has an answer i would be thrilled! Also does this laptop have an soldered RAM or two slots where you can change the RAM?
Here are some images : 
Image 1:
In the CMD it says the system supports 67108864KB - which translates to 64GB, and i'm assuming the "MemoryDevices" is how much slots it has?
Image 2:
The underlined blue is translated as: Supports up to 24GB memory for the required power to multitask more jobs at once. This is statement 2.
Image 3:
The technicians comment for the MAX ram. Roughly translated: You can check with our service center, but it should have 2 slots(RAM slots) and it could support to up 16GB RAM.

So all in all i am confused  . Would like to get an straight answer. Thanks!

Acer's service manual states clearley that your Aspire 5 A515-44 max ram is 32GB and it takes the DDR4-2400MHz modules only into its two slots for this laptop to operate at its best and most efficient performance. So, if you want the max ram then you have to put 2x 16GB DDR4-2400MHz 1.2V, SO-DIMM 260 pin modules so that it also operates in "Dual Mode" into both of its slots. The DDR4 ram has to be standard memory don't put overclocked memory, install CPUz and have a look in its "Memory" and "SPD" sections for the type of memory that you have OEM and match that to the higher 16GB ram modules. Its a simple equation as there are allot of false claims and suggestions for laptops and computers max ram.