Chromebook spin 311 Glitch issue/should i exchange it?

nikolka
nikolka Member Posts: 1 New User
edited May 2021 in Chromebooks
Hello! I have an Acer Chromebook spin 311 that I just got yesterday but there are random times where the screen and taskbar seem to glitch. Like I'll close it normally and when I go back later to open it, the taskbar is placed in an odd position of the screen and the top of my web page is below the taskbar. I'm not sure if I'm making sense explaining this but I'm not sure If I should get an exchange on this Chromebook since I just restart it and it goes back to normal.

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Do a full powerwash and see if that clears it up. If it does then it was likely just a glitch in the OS image, if it doesn't then swap it back out for one that works right.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi nikolka,

    Try to Hard reset your Chromebook
    1. Turn off your Chromebook.
    2. Press and hold Refresh + tap Power .
    3. When your Chromebook starts up, release Refresh.
    https://support.google.com/chromebook/answer/3227606?hl=en

    Try to fix this by the troubleshooting if it is not resoved plz check and exchange the unit.