Keyboard not working Aspire 3 A315-56-36FP

Gabry
Gabry Member Posts: 73 Die Hard WiFi Icon
Hi everyone, yesterday on my Aspire 3 A315-56-36FP some keys on the keyboard (qwerty) started not working like Q, V, SPACE, 7 and others. I had to use the virtual keyboard to unlock the pc, and after a system reboot no key was working anymore and the left arrow <- was stuck pressed. After another reboot no key worked anymore and I am forced to use a usb keyboard

Answers

  • Try resetting the battery:
    If the problem still occurs, can you check the keyboard connector on the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    as I imagined resetting the battery did not help. I do not want to open the pc because it is still in warranty
  • Does the keyboard work in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Gabry,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    Does the keyboard work in bios?
    No, it doesn't even work in the bios.
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    Easwar said:
    Hi Gabry,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    Nothing has changed
  • When you use an external keyboard, does it work?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    When you use an external keyboard, does it work?
    Yes, now I only use the pc with the external keyboard
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Gabry

    # Try to update the keyboard driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option keyboard driver.
    4. Under the title keyboard driver.
    ​​
    5. Right click on that option ----> Update all driver under the title keyboard  driver.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    Easwar said:
    Hi Gabry

    # Try to update the keyboard driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option keyboard driver.
    4. Under the title keyboard driver.
    ​​
    5. Right click on that option ----> Update all driver under the title keyboard  driver.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
    The drivers were already the last
  • Sathish2388
    Sathish2388 Member Posts: 85 Fixer WiFi Icon
    Hi Gabry

    Try to do power drain on your laptop 

    -> Turn off the computer and unplug the ac power adapter
    -> If the battery is removable, remove the battery then press & hold power button for 10 seconds then insert both battery and ac adapter.. Now tap f2 while you turn on the computer to get on to bios 
    -> If the battery is not removable search for the tiny pinhole on the backside of your laptop then insert a paperclip and press and hold down for 10 to 15 seconds.. Then release the paperclip and try to tap f2 while you turn on the computer to get on to bios.. 
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    Nothing changes
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Gabry,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password


    4 Methods to Reset an Acer Laptop with Windows 7810 or Linux

    3 Ways to Reset Windows 10 Computer to Factory Settings  Password Recovery
    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​

  • Can you disassemble the laptop and disconnect the keyboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    Do I lose my warranty by opening my computer?
  • I suggest you check this information by contacting acer technical support in your country.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CHECK
    CHECK Member Posts: 28 Enthusiast WiFi Icon
    There is a problem with the keyboard itself. You connect to an external keyboard to detect. If the external keyboard can be used, it means that the keyboard on the computer is broken.
  • Gabry
    Gabry Member Posts: 73 Die Hard WiFi Icon
    Is the power key separate from the rest of the keyboard? Because it is currently the only one working, and it would also be a smart one if it were separate
  • PranavSingh
    PranavSingh Member Posts: 1 New User
    i have the same problem in my pc but when i updated my pc that's problem got solved but today that problem is coming again now what can i do??? 
  • @PranavSingh I suggest you ask a new question.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)