Blue screen system-exception-error igdkmdnd64.sys - SF314-510G-502Q

Chiam
Chiam Member Posts: 4 New User
edited May 2021 in Swift and Spin Series
My ACER SF314-510G-502Q is suffering from blue screen problem.Stop code is SYSTEM-SERVICE-EXCEPTION with igdkmdnd64.sys,its always happen when i was using google meet.Anyone help pls?

//Edited the content to add model name.

Best Answer

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    Try downgrading to 27.20.100.9040   There is some known bugs in the intel Xe drivers which are cauing blue screens. On another thread the lateste latest version may also be stable 27.20.100.9616 but id go with the acer version untill intel fix the issues

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    edited May 2021
    That's the Intel graphics which is causing it, we have seen it a few times as  Intel have foobard their drivers . 

    In device manager what's the version of the Intel driver it's running? Usually the one which Acer hosts on the update / support site ( https://www.acer.com/ac/en/ID/content/support-product/8619) is 100% stable, and the one that the intel dsa tool gives you is stable most of the time

    The only difference between the dg1 and Uma is version, so have a try with the newer one first :)
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Chiam,

    Uninstall and reinstall the google meet app.
  • Chiam
    Chiam Member Posts: 4 New User
    That's the Intel graphics which is causing it, we have seen it a few times as  Intel have foobard their drivers . 

    In device manager what's the version of the Intel driver it's running? Usually the one which Acer hosts on the update / support site ( https://www.acer.com/ac/en/ID/content/support-product/8619) is 100% stable, and the one that the intel dsa tool gives you is stable most of the time

    The only difference between the dg1 and Uma is version, so have a try with the newer one first 
    Hi,Leostat
    My ACER have two graphic card which is intel iris xe graphic with driver version 27.20.100.9466 , and the second graphic card which is intel iris xe MAX graphic with driver version 27.20.100.9466 .Is it my graphic card problem?if yes , what should i do?
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    Try downgrading to 27.20.100.9040   There is some known bugs in the intel Xe drivers which are cauing blue screens. On another thread the lateste latest version may also be stable 27.20.100.9616 but id go with the acer version untill intel fix the issues

Categories