How to Fix a Blank/Black screen when I open the Laptop Lid? - Aspire 5 A515-56

Hi, so I have an Aspire 5 and I recently updated the graphics driver from Intel as they said there was an update (which I needed to fix a gaming issue). They did warn me it would overwrite any customizations by the OEM, and I took that into consideration when updating. However, a new problem has occurred where whenever I close the lid and come back to open it, the screen does not wake up. When I press a key the keyboard lights up but the screen does nothing. I've already gone into the Control Panel and changed the lid settings to Do Nothing when closed, but that hasn't worked. I'm confused about what the problem may be. Would love any possible fix, thank you.

//Edited the content to add model name.

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Easwar

Hi Incatasia,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.
Update Battery Drivers in Windows EASILY - Driver Easy

Update Battery Drivers in Windows EASILY - Driver Easy

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically".

Check this T/S and post the result.

JackE

Do you have a non-Microsoft antivirus program running? Jack E/NJ

Incatasia

JackE said:

Do you have a non-Microsoft antivirus program running? Jack E/NJ

Yes, I have malwarebytes.

Incatasia

Easwar said:

Hi Incatasia,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically".

Check this T/S and post the result.

Hello! When I right-clicked on that option I do not see an Update all Drivers under. Do you mean to update the two options under "Batteries?"

Image: https://us.v-cdn.net/6029997/uploads/editor/h6/s9ccbq94grf3.png

JackE

Please disable or better yet completely uninstall MalwareBytes! Windows Defender & Malicious software removal tool makes MalwareBytes nearly obsolete. MalwareBytes may be preventing the restore point from working. Try the restore point again after removing MalwareBytes.

Easwar

Hi Incatasia,

Just update drivers one by one. Incatasia said:

Easwar said:

Hi Incatasia,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically".

Check this T/S and post the result.

Hello! When I right-clicked on that option I do not see an Update all Drivers under. Do you mean to update the two options under "Batteries?"

Incatasia

Update as of 5/28/21:

The Waking up issue has been fixed! After rolling back from the GPU update, and updating every driver, I can now close the lid and open it with the screen waking up immediately. I don't even have to press a button. However, this just sets me back to the original problem I did have before that caused me to update, which was the freezing of the entire laptop when playing a game. I'm worried it's a corrupted GPU or it just simply can't handle the game? I haven't tested this out with other games as of yet but I am concerned. Is the Intel iRISx Graphics weak/bad?

A huge thank you to everyone! I'm relieved.

JackE

As I mentioned to you this past Monday, the old game software vs new Win10 operating system may be an incompatiblity issue that results in the side effect! It may not be fixable if the game software developers don't update the game for the Win10 operating system. You have now done the best way to rule out a hardware issue by using the restore point. The side effect disappears as predicted. You can now assume that it's an old-ish game software issue with Win10. It is NOT a hardware issue. You must now decide if you want put up with the side effect of the generic Intel driver by re-installing it in order to play this old-ish game.

Incatasia

Alright, thank you kindly.

Jwieczerzak

I also have this issue but have not changed anything on my machine. I just purchased it and received it this week. After closing the lid and letting the machine sit for a few minutes the screen will NOT turn on unless I press the power button for 10+ seconds. The keyboard lights up as if it is coming to life but the screen NEVER turns on... A515-56T