Terrible crackling sound (new Acer Spin 5)

ronanski
ronanski Member Posts: 29 Enthusiast WiFi Icon
edited May 2021 in Swift and Spin Series
The sound from my laptop speakers became awfully crackly and distorted. It has happened twice now. The first time only briefly, but just now it wouldn't stop and I had to close all sound related programmes and reopen to get sound working properly again, which is obviously not a feasible solution. Unfortunately seems a common issue with Acer laptops, but I didn't see any thread with the issue on this model, and didn't really understand much of the responses anyway. Can someone shed some light? Should I return the laptop? (only have few days to decide).

Answers

  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    I haven't heard of it, so not too common. What apps are you running that are doing audio? It's possible that one of them is stepping on toes. It could also be bad power, though that's usually a low static roar instead of crackling. It's less likely but possible that one of the other of the speakers isn't plugged in fully... The only sound issues I've seen with my Spin 5 is when I get it fully into tablet mode the sound gets muddy, because the back of the screen is covering the speaker grid holes.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ronanski
    ronanski Member Posts: 29 Enthusiast WiFi Icon
    So it was Spotify yesterday when it happened. The first time it happened briefly with sound from a game, either on chrome or Microsoft edge cant remember which. What do you mean by bad power? It wasn't low battery if that's what you mean. It was definitely crackling. And what do you mean by other speakers. I am just using the in built laptop speakers, nothing is plugged in.
  • This problem occurred after some windows update. Microsoft is investigating a similar problem after a windows update causes sound problems.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi ronanski,

    # Try to update the sound driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option sound.
    4. Under the title sound.
    Fix Windows 10 Realtek High Definition Audio Driver Issue - Driver Easy
    5. Right click on that option ----> Update all driver under the title sound.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    Bad power would be either a power supply that was failing or the power from the wall was fluctuating more than the supply could adjust for. Either case can provide the right voltage to the laptop, but with lots of noise. That noise is what causes crackling or static in the audio. Other speakers would be external speakers plugged into the speaker jack and would help determine if the issue is in the builtin speakers or elsewhere in the sound system.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.