HELP! MY FINGERPRINT SCANNER ON MY ACER SPIN 3 (SP314-54N-50W3) ISN'T WORKING

GenaSpencer

my fingerprint scanner hasn't been working for some months now. At first, I researched continuously, but none of the remedies I saw online (including the Acer community) has worked for me at all. I'm not sure if it was after an update when it stopped working. I have tried adding another fingerprint but it doesn't even recognize my finger overall too. I just got tired of trying everything I saw when they didn't work so I gave up trying to fix it but now I'm willing to try again. I'm hoping someone can help me with this problem, also I'm not the greatest with technology so a detailed explanation will be greatly appreciated .  
Thanks in advance )

part id: NXHQ7AA001XXXXXXXXXXX

[Thread edited to remove inappropriate or personal content]

Balatekie

Hi @GenaSpencer,

At first I request you to please remove the Part ID asap, which you have mentioned in your post. That is actually S/N, which is a sensitive information for each unit and it is unique. 

Regarding the Finger Print reader, I recommend you to use a damp cloth and clean the finger printer reader completely from dust. Then try keeping your finger firmly to it and try adding a finger print. This might helps you. 

Regards, 
Balatekie