HELP! MY FINGERPRINT SCANNER ON MY ACER SPIN 3 (SP314-54N-50W3) ISN'T WORKING

GenaSpencer
GenaSpencer Member Posts: 3 New User
edited May 2021 in Swift and Spin Series
my fingerprint scanner hasn't been working for some months now. At first, I researched continuously, but none of the remedies I saw online (including the Acer community) has worked for me at all. I'm not sure if it was after an update when it stopped working. I have tried adding another fingerprint but it doesn't even recognize my finger overall too. I just got tired of trying everything I saw when they didn't work so I gave up trying to fix it but now I'm willing to try again. I'm hoping someone can help me with this problem, also I'm not the greatest with technology so a detailed explanation will be greatly appreciated :).  
Thanks in advance :))

part id: NXHQ7AA001XXXXXXXXXXX

[Thread edited to remove inappropriate or personal content]

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi @GenaSpencer,

    At first I request you to please remove the Part ID asap, which you have mentioned in your post. That is actually S/N, which is a sensitive information for each unit and it is unique. 

    Regarding the Finger Print reader, I recommend you to use a damp cloth and clean the finger printer reader completely from dust. Then try keeping your finger firmly to it and try adding a finger print. This might helps you. 

    Regards, 
    Balatekie
     :) If you think I've answered your question, please hit the Accept Answer:)

  • GenaSpencer
    GenaSpencer Member Posts: 3 New User
    hi thank you for helping w the part ID, ill remove it soon but I actually got it to work again, I had to delete (not disable) the fingerprint driver, then I went to Acer support, typed in my SNID and then went to updated drivers for fingerprints, downloaded it, then I went back to device manager and made sure it said it was updated, restarted my device and now its working again :)
  • GenaSpencer
    GenaSpencer Member Posts: 3 New User
    edited May 2021
    @Acer-Manny @Acer-Jose, Good afternoon, I heard that only Acer moderators can edit posts, is it possible for anyone of you to remove my Part ID from my post please, as another commenter said this was sensitive info and I was just made aware of this. Thanks in advance :)



    [Thread edited to remove inappropriate tag]