windows update corrupted OS nitro 5, model N20C1

pegasis
pegasis Member Posts: 60 Troubleshooter
edited May 2021 in Nitro Gaming
Hi

I need to reinstall window 10 due to update corruption.
OS won't boot.
how can I get the windows 10 key for install from ACER?

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi pegasis,

    May I know the full model name of your unit.

  • pegasis
    pegasis Member Posts: 60 Troubleshooter
    care nitro 5, model N20C1
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi pegasis,

    Thanks for the replay. If you like to reinstall OS you can do the reset it will not ask for the key. 

    Reset this PC and keep my files
    1. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 




    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​


  • pegasis
    pegasis Member Posts: 60 Troubleshooter
    hi

    I see NO option to troubleshoot
    only F1 and F8
    and those do nothing to fix the issue
  • pegasis
    pegasis Member Posts: 60 Troubleshooter
    there is no option to reset
  • pegasis
    pegasis Member Posts: 60 Troubleshooter
    I read the windows key is in the Bios, how can i find it?